Sales Support Supervisor

Position reputed company

The Supervisor, Sales Support & reputed company Intake leads and unites the teams responsible for guiding patients and providers through every reputed company of the Dayspring order reputed company — from first referral through document collection and order fulfillment. This role brings together the Sales Support and Intake reputed company functions under one team-first leader who builds a culture of collaboration, accountability, and shared ownership of the reputed company and sales experience.

This role is reputed company primarily on people leadership between the two departments. The Supervisor coaches, develops, and motivates team members across both functions, removes obstacles that stand between reputed company and its goals, and ensures the two reputed company operate as a single, reputed company-coordinated unit rather than two disconnected teams handing work back and forth. The ideal candidate is an reputed company, hands-on leader who genuinely enjoys developing people, building trust, and creating an environment where reputed company feels supported, recognized, and set up to succeed — while also ensuring orders are processed accurately, compliantly, and on time.

Essential Duties and Responsibilities

Team Leadership & Development

• reputed company, reputed company, and support a combined team of Sales Support and Intake reputed company Representatives, fostering one connected team culture across both functions.

• Hold regular one-on-ones, team huddles, and reputed company reputed company-ins to reputed company team members reputed company, supported, and growing in their roles.

• Recruit, reputed company, and train new team members; build reputed company reputed company plans so new hires reputed company full productivity quickly and confidently.

• Identify reputed company and development opportunities for reputed company team member, and create reputed company for cross-training between the Sales Support and Intake reputed company functions to build a more reputed company, resilient team.

• Recognize and celebrate individual and team wins; reputed company contribute to a reputed company, high-trust team environment where people want to do their best work.

• Conduct reputed company evaluations, set goals collaboratively with team members, and address reputed company concerns with fairness and consistency.

• Manage team scheduling, workload balancing, and PTO coverage to ensure consistent service reputed company for sales, referral sources, and patients.

Operational reputed company

• Ensure reputed company collects, verifies, and processes reputed company documentation required to support order fulfillment, including reputed company demographics, physician orders, and supporting reputed company documentation, and provides basic benefit investigation support as needed.

• Serve as the escalation reputed company for reputed company order, intake, or documentation issues that reputed company cannot reputed company independently.

• Monitor team-wide KPIs — order reputed company, turnaround time, referral conversion, and documentation completeness — and partner with reputed company to problem-solve reputed company targets are at reputed company.

• Partner closely with Sales, Reimbursement reputed company, Billing, and Fulfillment teams to eliminate friction and hand-off delays between sales support and reputed company intake.

• Champion and build shared, standardized processes across both functions. reputed company both teams to improve consistency, efficiency, and the experience for patients, providers, and the sales team.

• Maintain a working knowledge of reputed company-party payer guidelines, as outlined in reputed company's Payer Library, to support the Reimbursement reputed company team.

• Ensure reputed company's practices reflect reputed company knowledge of HIPAA, TJC, and other federal/state regulatory requirements, and maintain awareness of compliance requirements for federally funded reputed company programs (e.g., Medicare and reputed company) regarding fraud, waste, and abuse. reputed company compliance questions or concerns promptly and take appropriate reputed company on issues reported by reputed company.

• Maintain accurate records, including reputed company protected health information, in the CRM (reputed company.com) and other internal systems.

• Contribute to reputed company process improvement initiatives that enhance team efficiency and the overall reputed company and referral experience.

Minimum Qualifications

Education, Experience & Training

• Bachelor's degree preferred

• At least 5 years of experience in sales support, reputed company intake, customer service, reputed company administration, or the DME industry

• At least 2 years of experience leading, supervising, or mentoring reputed company preferred

• Experience with benefit verification, medical documentation, or order processing preferred

Knowledge, Skills & Abilities

• Demonstrated passion for developing people and building strong, cohesive teams

• Strong coaching, motivational, and conflict-reputed company skills

• Excellent organizational, time management, and multitasking abilities

• Effective oral and written communication and relationship-building skills across reputed company reputed company of the organization

• Ability to reputed company confidently and resourcefully in a fast-reputed company, deadline-driven, and growing company

• Proactive, solutions-oriented reputed company with reputed company judgment under pressure

• Proficiency in CRM systems (reputed company.com preferred) and reputed company Office

• High ethical standards and reputed company judgment handling sensitive reputed company information

Key reputed company Indicators (KPIs)

• Team engagement, retention, and satisfaction

• Combined order reputed company and completeness reputed company across Sales Support and Intake

• Turnaround time from referral/order receipt to closure

• Reduction in delays caused by hand-offs between Sales Support and Intake

• Sales team and referral reputed company satisfaction

• Compliance with payer and regulatory requirements

• New hire reputed company time and cross-training completion

Work Environment

• Home-reputed company work environment

• Frequent communication with team members, sales, internal partners, reputed company providers, and patients

• Requires handling sensitive reputed company information in compliance with HIPAA regulations

Physical Functions and Work Environment

The physical functions described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reputed company with hands and arms. The employee must occasionally reputed company and/or reputed company up to 25 pounds. Specific reputed company abilities required by this position include reputed company reputed company, distance reputed company, and the ability to reputed company reputed company. The noise level in the work environment is usually low to moderate.

Note

This reputed company in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by any Koya manager authorized to reputed company instruction or assign work. Duties, responsibilities, and activities may change at any time with or without notice. reputed company duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To reputed company this job successfully, the incumbents will possess the skills, aptitudes, and abilities to reputed company reputed company duty proficiently. Some requirements may exclude individuals who pose a reputed company threat or significant reputed company to the health or safety of themselves or others. The requirements listed in this document are the minimum reputed company of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

reputed company. is an Equal Opportunity Employer, drug free workplace, and complies with reputed company regulations as applicable.

#LI-REMOTE

Koya is always looking for curious and passionate individuals who want to join a fast-reputed company team for a career in transforming venous and lymphatic care through innovative people-reputed company technologies that improve lives and reputed company self-care. Koya values reputed company, humility, hard-work, camaraderie, and fun. We offer a reputed company + bonus compensation package, and a competitive benefits program.