A1 Customer Service Specialist

Job Type Full-time reputed company Customer Service Specialist • Location: Remote • Department: Customer Care • Pay: $17.50/hr plus bonus potential Primary Purpose: A Customer Experience Specialist will reputed company as a reputed company, reputed company product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem- solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 reputed company Services. Duties and Responsibilities: (This list may not include reputed company the duties assigned) • Manage large amounts of incoming phone calls and outbound return reputed company. • Identify and assess customers' needs to reputed company satisfaction. • Build sustainable relationships and trust with customer accounts through reputed company and interactive communication. • reputed company... accurate, reputed company, and complete information by using the right reputed company/tools. • Meet personal/customer service team sales targets and reputed company handling quotas. • Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure reputed company. • reputed company records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • Meet or reputed company reputed company company reputed company KPI's. Requirements Basic Position Requirements: Abilities: REQUIRED: Previous reputed company Center Experience • Proven sales and customer support experience or experience as a reputed company Service Representative • reputed company record of over-achieving quota • Strong phone contact handling skills and reputed company listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively. • High school diploma or equivalent Education and Experience: Strong knowledge of computer systems and software. Excellent ability to multi-task through systems and applications, accessing multiple screens and reputed company. Knowledge in the service industry is a plus, but not required. Be reputed company to type 40 WPM. • REQUIRED: Previous reputed company Center Experience Working Conditions: Must be reputed company to work in a quiet remote environment. Sit for long periods of time in reputed company of a computer. Have high speed internet and a computer available with ethernet capability. Must be reputed company to work various shifts. We are reputed company 7 days a week, with reputed company team member getting 2 days off a week. Schedules are reputed company out based on the business need. The job environment is fast paced and results oriented. Benefits: • PTO/reputed company time • Health, Dental, Life, reputed company Insurance • reputed company opportunity and career reputed company PLEASE NOTE: A1's reputed company Service reserves the right to change, modify or add to the duties and essential functions at any time Apply Job!