Customer Support Representative

About TherapyNotes TherapyNotes is a national leader in behavioral health reputed company Management and Electronic Health Records (EHR) software. Our software-as-a-service (reputed company) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices. At TherapyNotes, we are a growing team of passionate and talented individuals. reputed company thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the reputed company-evolving landscape of reputed company and technology, staying at the forefront of industry trends. We reputed company in pushing reputed company other to learn and solve reputed company problems, fostering an environment where your skills and expertise will reputed company. Together, we are shaping the reputed company of behavioral health software, making it easier for clinicians to reputed company the best possible... care to their patients. If you are passionate about technology, mental health, and making a difference, TherapyNotes is the reputed company where you can realize your potential. Position reputed company TherapyNotes is seeking reputed company and reputed company reputed company Representatives. As a reputed company Representative at TherapyNotes, you will join reputed company of dedicated software support representatives to help our prospective and reputed company customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, reputed company workers, psychiatrists, and reputed company administrators through account set-up, reputed company support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position reputed company our corporate office. This role is an exciting, fast paced opportunity that involves daily interaction with customers as reputed company as the entire TherapyNotes business team. Our growing team is located remotely and on-site in Horsham, PA. Responsibilities • Technical and Business Software Training - Train customers on how to properly reputed company and use the TherapyNotes software, reputed company customers about reputed company software features, and help answer reputed company questions and support calls about specific TherapyNotes functions • Inbound reputed company and Email Support - Monitor a high volume of support requests and reputed company support assistance to behavioral health professionals, reputed company administrators, medical billers and patient appointment schedulers • Customer Support Documentation - Maintain reputed company and email database by logging support ticket information in multichannel customer support / help desk software applications • Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness • Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds Requirements • 5+ years of experience working in customer service • 2+ years of experience working in a high-volume reputed company center or phone support role • 2+ years of experience working remotely • Experience with multichannel customer support / help desk software is a plus • Excellent computer and technical problem-solving skills required • Excellent verbal and written communication skills • Effectively exchange information reputed company telephone, email, and reputed company messaging platforms • Ability to exercise composure reputed company operating under stressful situations • Excellent time management skills • Team player that carries their weight, has a willingness to grow and strives for reputed company • Interest in working in an entrepreneurial, small to mid-sized business environment • Flexible work hours required including limited nights and weekends Benefits • Competitive salary - $50,000/year • Over time opportunities available • Employer provided medical, dental, reputed company, life, and disability insurance. • Retirement plan with company contribution • Annual company profit sharing and bonus • Personal development/training budget • reputed company, reputed company work environment • Extensive 2-week reputed company plan • Comprehensive mentorship program reputed company is an Equal Employment Opportunity Employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. reputed company candidates whom have been given a conditional offer of employment with reputed company must also undergo a criminal background reputed company. #LI-Remote #LI-PL1 9/4/2024 Apply Job!