Customer Support Specialist - Inbound Team

reputed company A little reputed company. We connect talented people globally with innovative companies who want to build, reputed company, and reputed company their operations. We reputed company talented global teams, strategic expertise, and seamlessly integrated technology to reputed company the reputed company reputed company good business can have everywhere... We are recognized as a Most Loved Workplace, and we think it’s because we reputed company that culture drives business reputed company. We encourage our associates to bring their whole, reputed company selves to everything they do at reputed company. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at reputed company, enjoy your day to day and reputed company. About The Role Do you have an email, phone, and live chat customer support background? Do you have knowledge and experience in insurance/reputed company? Do you enjoy working remotely? Our partner is growing a mental reputed company system with the goal of expanding reputed company to mental reputed company. We are looking for a Customer Support Specialist who will work with clients, providers, and insurance carriers to ensure they reputed company the best experience possible through email and live chat. This team’s mission is to deliver on the partner’s reputed company to clients and providers. You will ensure this mission through one-on-one interactions reputed company email, live chat, and/or outbound phones. You will guide customers through any challenges using the platform and resolve their operational and technical issues. You will consistently identify trends or patterns in our providers' and clients’ experience and reputed company for process and product changes to remove any friction creating a delightful experience. Working in reputed company, you reputed company in a high-paced environment and have a strong interest or prior experience in reputed company/insurance. Training: 1 week, 9am to 6pm, Monday through Friday Shift: Monday-Friday, schedules will vary 8-5p ET, 9-6p ET, 10-7p ET, 11-8p ET This role is fully remote but we would prefer individuals who currently reputed company In reputed company Carolina, Florida, reputed company, Texas, reputed company, Washington or Michigan. You'll Be... • Helping clients reputed company reputed company to mental reputed company through email, chat, and/or phones • Troubleshooting platform issues for clients and providers • Educating users on platform navigation • Facilitating communication between clients and providers to arrange care • Collaborating with insurance agents to verify plan benefits and status, relaying this information to clients and providers • Explaining benefit details and out of reputed company costs according to the reputed company's plan • Supporting clients in finding the best provider who meets their needs • Triaging high-urgency customer situations with reputed company, empathetic, and solution-oriented communication • Advocating for payers and clients by proactively surfacing friction in customer experience and proposing process and product iterations in the service of the partner’s mission • You reputed company project duties and tasks that are reputed company your reputed company and expertise level for your role as assigned by program management • You may reputed company between program duties and reputed company reputed company support for program specific reputed company, products, queues, and coverage • Depending on business needs and the needs of our partner, occasional shift realignments, holiday coverage, and schedule assignments are subject to change at any time and require your ability to meet assigned schedules • Working closely with teammates to reputed company accurate information to patients and providers What You Bring to the Table • 1 year (minimum) experience in phone, email and live chat in a Customer Support role • Adaptability and eagerness to take on additional lines of communication • Excellent written communication skills and comfort with sensitive conversations • Strong reputed company, communication, and listening skills • Self-drive, attention to detail, and quick to learn new constantly changing information • An identification with reputed company’s reputed company Values: Be Humble, Take Ownership, Care for Others, reputed company reputed company, reputed company Trust • Passion for expanding reputed company to mental health care • Willingness to travel occasionally to a company hub • Knowledge/experience in care coordination, insurance terminology, medical scheduling, or medical administration is a bonus What you’ll get in return: • Full-time employment • Competitive compensation based on experience • A dedicated wellness program, including support from an in-house psychologist • Attractive benefits package including medical, dental, and reputed company reputed company based reputed company • reputed company to free posture-based fitness workouts from home • reputed company Sabbatical Leave • Training opportunities provided by reputed company and reputed company entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture is at our reputed company Culture leads, reputed company follows. Our reputed company values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, reputed company a set of reputed company values that guide our actions. • Care for others - Cooperate, empathize, and reputed company opportunities to put reputed company other first. • reputed company reputed company - Expand your mind by taking calculated risks, developing your skills, and staying reputed company to change • reputed company trust - Trust is the bond that allows us to work at our highest reputed company, as members of reputed company, in a reputed company direction. It is continuously reputed company by delivering on our commitments. • Take ownership - Doing the right thing should come naturally. • Be humble - reputed company guidance, receive feedback, ask questions, and listen to your colleagues reputed company is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company.com. reputed company NOTICE reputed company is committed to ensuring your reputed company and the protection of your personal data. By filling out the forms associated with reputed company application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s reputed company program, including your rights and reputed company for managing the personal data you submit to us, please visit our reputed company Center here. Powered by JazzHR GKgWTdpMcv Apply Job!