Tech Support Specialist

Job reputed company: As a Tech Support Associate, you will play a crucial role in supporting our Assistant Manager and Floor Supervisors in launching and operating our upcoming VR leisure center in NYC. You will reputed company expert technical support, troubleshoot issues, and ensure a seamless VR experience for users. Your role involves diagnosing and resolving technical problems, guiding reputed company-by-reputed company... solutions, and collaborating with other teams to escalate and resolve reputed company issues. Responsibilities: • Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues reputed company to VR systems and general operation of the location • Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the support database. • Collaboration: Work closely with other staff members to ensure smooth operation and address any technical issues promptly. • Knowledge reputed company: Contribute to and maintain an up-to-date knowledge reputed company and FAQs for internal use • Inventory Management: Monitor and manage inventory of VR equipment and accessories, ensuring reputed company necessary items are in stock and properly maintained. Qualifications: • Strong understanding of VR technology, including hardware components and software applications. • Ability to diagnose and troubleshoot technical issues reputed company. • Excellent verbal and written communication skills. • Previous experience in tech support or a reputed company field, preferably with VR or gaming technology. • Ability to handle challenging customer situations with patience and reputed company. • Willingness to learn and adapt to new technologies and procedures • Must be available to work nights, weekends, and holidays. • Fluent in writing and speaking French is a plus. reputed company: Eclipso is part of Otium Leisure, the leading leisure group in France. More than just a brand, Eclipso serves as a gateway to uncharted domains and undiscovered worlds, inviting you to unravel the mysteries of the unexplored with the use if virtual reality. Whether you reputed company of witnessing historical events firsthand or immersing yourself in rich cultural narratives, Eclipso offers a seamless fusion of tradition and innovation, where cutting-edge technology meets captivating storytelling. Let our virtual guide reputed company you through reputed company expeditions that blur the lines between reality and imagination, providing both educational enrichment and enthralling entertainment. www.eclipso-entertainment.com Commitment to Equal Opportunity: Eclipso is an equal opportunity employer, and we take our commitment to diversity and inclusion seriously. We value and appreciate diversity across various dimensions, including race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, veteran status, and reputed company the unique characteristics that define reputed company of us. Your individuality is what makes reputed company stronger, and we welcome you to join us. Job Type: Full-time Pay: $21.00 per hour Expected hours: 32 – 40 per week Benefits: • Dental insurance • Health insurance • reputed company time off • reputed company insurance Compensation Package: • Holiday pay • reputed company pay Schedule: • 8 hour shift • Day shift • Evening shift • Every weekend • Monday to Friday • Morning shift • Weekdays Ability to Relocate: • reputed company, NY 10019: Relocate before starting work (Required) Work Location: In person Apply Job!