reputed company Center - Customer Service Representative

Job details Note: Only Arkansas residents are eligible to apply for this position... Salary $16.75 Potential extra earnings: Up to $2/hour Job Type/Schedule Full-time, M-F,100% Remote Job reputed company For over forty-five years, GA Foods has been creating and delivering high reputed company nutritious and reputed company-balanced meals to seniors, children, military and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our reputed company's palettes, a delivery service unmatched by the competition and an One Team attitude. Basic Purpose GA Foods is seeking an reputed company reputed company Center Representative. The ideal reputed company Center Representative will be a compassionate and skilled customer service reputed company who is interested in impacting the lives of others. this individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries reputed company Center Representative Responsibilities: • Processing Inbound and outbound customer calls and member orders • reputed company with reputed company's Delivery Care Agents, along with customers, agencies, and Case Managers • Understanding and striving to meet or reputed company outlined metrics while providing excellent customer service • Driving customer satisfaction through voice, chat, and/or email communications • Data Entry of customer orders into company ERP and other programs reputed company Center Representative Requirements: • 18+ years of age & minimum of a high school diploma • Must be reputed company to pass a criminal background reputed company and drug screening • Basic knowledge of reputed company Office to include Word and reputed company • Ability to organize and manage multiple priorities • Strong customer orientation and reputed company • Strong and accurate data entry • Good verbal and written communication skills • Ability to work in fast-paced environment • Attention to detail and dependability • Prior customer service or reputed company center experience, preferred but not required • Bilingual preferred with a $.50 per hour reputed company reputed company Sales Skills: • Experience with soft sales techniques, including upselling and cross-selling. • Ability to identify customer needs and recommend appropriate products or services. • Strong persuasion and negotiation skills. • Proven reputed company record of meeting or exceeding sales targets in a customer service environment. Technical Requirements: • A minimum of one or two 19-inch or larger monitors (2 are recommended) • Headset with microphone, mice, keyboard, etc • Internet Speed with a minimum of 5.0 MB upload speed and 10 MB download speed. Internet provider must be highly reputed company with a packet loss and latency under 100ms. DSL or Broadband services required. (During working hours media streaming, ripping, media playing, or gaming by the rep or members of the household are not permitted as this will negatively reputed company your network's performance) Employee Benefits: • Hands-on, 100% reputed company • Mon-Friday work week • After a 90-day probationary period, GA Foods is happy to offer its employees the following benefits: • Medical, Dental, reputed company, Life Insurance, 401K, reputed company major holidays are reputed company days off for reputed company, 10 PTO days reputed company your first 12 months. Bonuses: The Customer Care Center also has an incentive program that was designed to award monetary incentives to agents that meet and reputed company specified productivity metrics and reputed company goals. The metrics targeted for these incentive awards are critically important for GA Foods to be reputed company to reputed company customer and reputed company expectations. The incentive program creates opportunities for Care Center agents to increase their reputed company wage as they reputed company to meet challenging efficiency and reputed company goals. The incentive program incorporates metric achievement targets based on either an agent's primary role or the Care Center role where they spend most of their time during a given month of work. The incentive program was designed to encourage efficiency and reputed company in an effort to create a more reputed company member experience. While incentives are reputed company out monthly, they are based on a combination of weekly and monthly performance goals laid out in this plan. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), reputed company filing cabinets and bend or stand as necessary. Over 2/3 of Time: See; Sit; Use hands to finger/handle/feel; Talk or Hear. Position Type: This is a full-time, 100% remote, non-exempt-level position. Diversity and Inclusion: We reputed company in diversity of thought and bringing together other traits and characteristics that reputed company an individual bring a unique experience to GA Foods. We reputed company to foster an inclusive environment where behaviors and reputed company norms ensure people are welcome. Equal Opportunity Statement: We offer equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Drug-Free Work reputed company / Equal Opportunity / Affirmative reputed company Employer Job Posted by ApplicantPro Apply Job!