Remote Live Chat Agent / Guest Relations Officer | WFH

This a Full Remote job, the offer is available from: United States, Canada, California (USA) Job Overview We are seeking a committed and personable Guest Relations Officer / Live Chat Agent to join our dynamic team in a remote capacity. If you have a passion for delivering exceptional customer service and enjoy creating memorable experiences for clients, we would love to hear from you. Key Responsibilities • Act as the face of our organization: Engage with guests through live chat, addressing their inquiries and resolving any issues they may encounter. • Develop in-depth knowledge of our properties, services, and promotional offerings to provide informed assistance. • Cultivate positive relationships with guests, ensuring they feel valued and appreciated. • Deliver prompt, accurate, and helpful responses to all guest inquiries, maintaining a high standard of service. Required Skills • Proven track record in providing outstanding customer service, ideally within the real estate or... hospitality sectors. • Superior written and verbal communication skills. • Strong problem-solving abilities, with a focus on effective issue resolution. • Proficient in using live chat software and Customer Relationship Management (CRM) tools. • Self-driven and capable of managing time efficiently while working independently. • Exceptional attention to detail with a focus on delivering accurate information. Qualifications • Previous experience in customer service roles is essential. • Strong communication capability is required. • Demonstrated ability to effectively resolve problems. • Familiarity with live chat and CRM systems is preferred. Career Growth Opportunities • This role presents the opportunity for skill enhancement and professional development, allowing you to advance within the customer service domain. Company Culture And Values • Our organization promotes a supportive and collaborative environment, where every team member is encouraged to thrive and contribute towards creating outstanding guest experiences. Employment Type: Full-Time This offer from "Get It Recruit - Hospitality" has been enriched by Jobgether.com and got a NaN% flex score Apply Job!