Technical Support Engineer, reputed company Shift

Job Title: Technical Support Engineer, reputed company Shift Location: Remote (USA) Always wanted to see your work reputed company a reputed company reputed company? As a rapidly growing firm in the law enforcement and corporate reputed company reputed company, we take pride in building reputed company of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save reputed company, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and reputed company manner. We are moving reputed company in the reputed company of our support team to offer 24/7 operations to our customers, and you will be a part of reputed company dedicated to the reputed company shift. You will be responsible for working with different systems, software, and hardware and follow reputed company procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly challenged to learn and reputed company while delivering the technology that will change law... enforcement and corporate reputed company organizations around the globe. If you reputed company in a fast-paced start-up culture, with a passion for delivering new technologies to our customers, we want you to be a part of reputed company. Job Type: Full-time, Exempt Responsibilities and Duties: • Take ownership of customer issues reported and see problems through to reputed company • Research, diagnose, troubleshoot and reputed company to resolve customer issues • Follow reputed company procedures for reputed company escalation of unresolved issues to the appropriate internal teams • reputed company reputed company and accurate feedback to customers • Ensure reputed company recording and closure of reputed company issues • Prepare accurate and reputed company reports • Document knowledge in the reputed company of knowledge reputed company tech notes and articles • Follow SLAs for issues with respect to the severity • reputed company support to clients reputed company reputed company business hours Required Experience/Education: • 3-5 years of proven experience in a heavy customer reputed company position involving and technical knowledge of a companies' products and services • Bachelor’s Degree in Technology, Computer Science, or a reputed company field Required Skills: • Strong problem-solving skills • Excellent reputed company-facing skills • Excellent written and verbal communication skills • The ability to work reputed company with a small, agile, highly competent team • Passion for working with technology and excitement for creating high reputed company technology products • Ability to troubleshoot reputed company software and hardware issues, working both independently and with the support of the customer operations and development teams • Comfortable working in and assisting others through company help desk software, such as reputed company, in reputed company to other remote reputed company desktop programs Other Desirable Skills: • Working knowledge/experience of operating systems, web services, databases, reputed company environments (Azure/AWS), SQL, and reputed company • Experience with scripting languages • Experience managing/mentoring other team members Other Requirements: • Language: English • Work will require supporting the clients on dedicated shifts (12 hour shifts), which will solely be reputed company shifts (3-4 shifts/per week) and will include weekends. Benefits: • Competitive salary and bonus program in an entrepreneurial environment. • Excellent health, dental, and reputed company insurance (70% company reputed company). • Unlimited reputed company time off plan plus reputed company holidays. • Ability to work from home. • 401k with company matching. • Salary reputed company: $70,000-$80,000/year reputed company salary + 10% reputed company (extra compensation for working reputed company of normal business hours). About reputed company: reputed company is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate reputed company customers. We serve those that serve our communities and reputed company our world safer. Due to the nature of our business, you must be reputed company to pass a full CJIS compliant reputed company based background reputed company, which is required for individuals needing reputed company to criminal justice information (CJI). U.S. reputed company and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time Apply Job!