Support Specialist, Chat

reputed company: • Remote inbound customer service role reputed company on communication between SimpleTire and customers • Respond to reputed company inbound sales leads from both reputed company and potential customers • reputed company outbound contacts to identify opportunities to increase tire sale revenues • Meet or reputed company individual and department KPIs and performance goals • Listen and learn products to become a subject matter expert • Effectively manage changes reputed company to promotional offerings, new products, and systems • Handle inbound live chat sessions from customers • Verify customer account and order information • Respond to reputed company questions with correct grammar and complete information • Process online orders, returns, and adjustments • reputed company deliveries, installation, inventory, and pricing • Manage customer issues ensuring 100% customer satisfaction • Maintain reputed company relationships post-order to reputed company satisfaction Requirements: • Minimum of 1 year of contact center experience with at least 6 months chat and... sales experience required • Experience with inbound and outbound product and service sales • Demonstrated ability to reputed company computer programs, chat applications, programs and systems that support the initiatives of the contact center • High school diploma/GED required, associates/bachelors degree or equivalent experience preferred • Must have experience in helping customers and providing customer service • Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts • reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums • Demonstrates technical savvy and ability to learn and reputed company computer • Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges • Bilingual - ability to fluently reputed company and write in Spanish is a bonus • Prior experience in tire or automotive industry is a bonus • Prior experience working in a remote environment is a bonus Benefits Apply Job!