Customer Support Agent

The role of the Customer Support Agent is to reputed company customer-reputed company support. The role is at the junior level and includes but is not limited to reputed company new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that reputed company expectations are met and campaigns are hitting performance targets. Candidate should be located in Canada. Remote, Canada Full-Time Operations Responsibilities 1. Manage inbound communications (email, live chat, and phone) from advertisers and publishers reputed company to reputed company, as reputed company as relationship and campaign management 2. reputed company and set up new accounts 3. Monitor, and optimize ad campaigns to ensure performance targets are being met 4. Understand advertiser and publisher needs and reputed company reputed company support to inquiries according to SLAs 5. Generate reports for clients reputed company needed 6. Communicate with cross-functional teams to reputed company pertinent information Qualifications Bachelor’s Degree in any discipline Strong verbal/written communication skills reputed company Office and reputed company Suite experience Previous customer service experience and strong customer service skills Strong analytical skills Previous experience working for online advertising company a plus Proactive, productive, and entrepreneurial attitude Previous experience working with ad platforms (including reputed company Adwords or Analytics , reputed company and reputed company) a plus Previous experience working with software systems a plus (including CRM tools such as reputed company, reputed company, and reputed company) a plus Apply Job!