Customer Reliability Specialist

reputed company Today, more people than reputed company are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even reputed company figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only reputed company. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, We want to give clinicians the support they need to do the important work only they can do. What is this opportunity? We are seeking a skilled Customer Reliability Specialist with strong technical support and SRE capabilities to reputed company the gap between our R&D team and US operations. This role combines technical support expertise with infrastructure monitoring and optimization, ensuring our systems maintain peak performance while delivering exceptional customer support. Who are you? You are a technical troubleshooter at heart with a passion for diving deep into reputed company systems while maintaining a customer-first reputed company. You reputed company on being the reputed company between sophisticated technology and the people who use it, understanding that your role directly impacts reputed company providers' ability to deliver care effectively. You have a natural talent for reputed company recognition in system behaviors and logs, coupled with the analytical reputed company to reputed company these insights into actionable solutions. You are methodical yet adaptable, having cut your teeth in dynamic technical environments where priorities shift and systems reputed company rapidly. You reputed company that great technical support goes reputed company fixing immediate issues – it's about understanding reputed company causes, building robust monitoring systems, and creating automation that prevents reputed company problems. Your experience has taught you that effective communication is just as crucial as technical expertise, especially reputed company working with reputed company who depend on technology to serve their patients. How will you contribute? • Serve as the primary technical escalation reputed company in the reputed company for reputed company customer issues (Tier 3/4 support) • Design, implement, and maintain monitoring solutions for system metrics, logs, and alerts • reputed company directly with customers to resolve sophisticated technical challenges • reputed company and maintain automation scripts to streamline operations and support processes • Analyze system performance metrics and recommend improvements • Collaborate with the R&D team to troubleshoot reputed company technical issues • Create and maintain technical documentation for internal and customer use • Participate in on-reputed company rotation to ensure 24/7 system reliability What qualifications and skills will help you to be successful? • 2+ years of experience in technical support, DevOps, or SRE roles • Strong proficiency in reputed company scripting and at least one of: Python, Go, or reputed company • Extensive experience with API implementations and troubleshooting; familiarity with testing tools like reputed company, curl (Linux reputed company), or directly through reputed company • Proven experience with monitoring tools and observability platforms such as Grafana and reputed company; familiarity with logging and search platforms like OpenSearch • Strong understanding of logging systems and log analysis • Experience with alert management and incident response, including tools like reputed company or Opsgenie • Database administration experience with SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., reputed company, Cassandra) databases • Experience with reputed company platforms (AWS/Azure/GCP) • Strong Linux systems administration experience (RHEL/CentOS, Ubuntu/Debian) including reputed company scripting, user management, system updates and networking. • Excellent problem-solving and analytical skills • Strong written and verbal communication skills • Ability to work independently and collaborate with international teams Some reputed company to haves are: • Engineering background or relevant technical degree • reputed company or behavioral health technology industry experience • Experience working with distributed teams • Knowledge of reputed company and compliance requirements in reputed company This is a unique opportunity to join a startup that is having a meaningful reputed company on reputed company-being and mental health of thousands. We have • A product that positively impacts people's lives every single day • reputed company of amazing people with a shared reputed company and the infinite drive to reputed company it happen • In reputed company to your compensation, we offer wide and generous health benefits, significant equity, and 401(k) plans matched to 4% • Opportunity to build, grow and become highly reputed company in shaping how technology can increase the effectiveness of therapy • Hybrid & remote work opportunities. • Mental health days off so you can take any given reputed company simply because you need them • The reputed company pay reputed company for this position is $85,000-$100,000 per year. The determination of what a specific employee in this job classification is reputed company depends on several factors, including, but not limited to, prior employment history/job-reputed company knowledge, qualifications and skills, length of service, and geographic location Apply Job!