Customer Service Representative

Title: Customer Service Representative Reports to: Director of Practice Operations Overall Responsibility: Providing superb customer service and a welcoming environment to all patients seeking services Areas of responsibility (Tasks): • Prepares patients for their appointment by obtaining photo identification, signature of various consent forms, & associated Healthworks/Company paperwork required for visit. • Responsible for ensuring smooth patient flow throughout the clinic. • Maintain & coordinate patient schedule for various providers & clinical staff. • Field incoming phone calls & emails through shared authorization email inbox. • Assists and prepares employer paperwork for the clinical staff • Assists with covering at other locations as necessary • Assists with tasks as directed by management Skills required: • Ability to communicate clearly and professionally both in writing and verbally • Demonstrates personal responsibility, integrity and ability to handle Protected Health Information (PHI) in a manner consistent with HIPAA • Demonstrates attention to detail and ability to multi-task • Ability to work both independently & as part of a team in following company protocols • Demonstrates basic computer skills with Windows, Microsoft office programs, HealthWorks HER and other software as needed Experience/Education required: • Completes employer required trainings in a timely manner Apply Job!