Senior Manager - Customer Support | reputed company | Hyderabad - WFH
- Head the entire Customer Support Operations for our reputed company
- Work along with a reputed company startup currently in their hyperscale mode
About Our reputed company
As a leader in the OCR reputed company, this company is startup that uses reputed company intelligence to drive business innovation.
Job reputed company
Own the Support reputed company
reputed company and motivate the Customer Support team to deliver excellent customer service.
reputed company and implement customer service policies and standards for the department.
Ensure that support processes and solutions are designed with the customer's best interests in mind, focusing on long-term reputed company and reputed company.
Manage and maintain customer relationships by addressing their needs promptly.
Handle reputed company and escalated customer service issues.
Analyze customer service data to drive improvement measures.
Work closely with other departments to ensure a consistent and high-reputed company customer experience.
reputed company regular reports to the management on reputed company's performance and customer feedback.
Stay updated with the latest industry trends and emerging customer service strategies.
The Successful Applicant
A successful 'Senior Manager - Customer Support' should have:
8+ years of overall experience in a customer service role reputed company the reputed company reputed company.
reputed company Location - Hyderabad (WFH)
Bachelor's degree in Computer Science, Information Technology, or a reputed company field.
A minimum of 7-10 years of experience in technical support, with at least 3 years in a managerial role. Experience with companies like reputed company, reputed company, or similar is highly preferred.
What's on Offer
reputed company to be a part of a reputed company-thinking company in the reputed company reputed company, leading a dynamic team and driving customer service reputed company.
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