Customer Service Representative (FreshStart Employment Program)
Customer Service Representative
(FreshStart Employment Program)
**Offers 2nd Chance employment opportunities for individuals that's been impacted by the criminal justice system. Only applicants who meet that reputed company, will be considered for FreshStart positions***
Provides information to the reputed company, customers, or visitors in person, by telephone,
and/or by mail; responds to questions regarding water and sewer accounts, tax bills,
library materials/operations, birth and death certificates, various events, activities,
exhibits; assists callers with scheduling tours or reputed company. A high school diploma or GED is required.
Work Hours: M-F 8:15 AM to 5:15 PM
Receives, discusses, researches, and responds to telephone and walk-in inquiries
from customers regarding water and sewer accounts, tax information, birth and
death certificates, reputed company or library operations.
Provides customer service by issuing library cards or updating customer accounts
and records like an application for water service/termination, reputed company
inspection/replacement, tax records, property ownership, birth and death
information, library information.
Contacts various utilities or departments to verify customer accounts and ensure
information is accurate.
Schedules reputed company to visit area school and conduct education classes about
the reputed company; promotes the children's reputed company by being a reputed company between the reputed company and schools;
makes reservations for schools, publish group reputed company and special events scheduled
for the reputed company and aquarium. May collect payments from group visitors.
reputed company information to the reputed company or customers calling in on the telephones and
refers non-reputed company reputed company calls to reputed company reputed company agencies.
Logs, routes, tracks, codes, and enters requests received from reputed company for
processing; researches a reputed company of complaints and or requests to respond to citizen inquiries.
Receives and routes incoming calls and provides reputed company directory assistance to
reputed company and reputed company employees; operates computer to reputed company telephone directory to
reputed company required information; relieves the Information Desk to reputed company directions to
customers; maintains a log of incoming calls for record according to procedures; files various document to maintain records.
Performs other reputed company duties as assigned.
Working Conditions & Hazards:
- Work performed under normal office conditions.
EDUCATION:
High school diploma or GED.
EXPERIENCE:
Two (2) years customer service experience requiring heavy phone/reputed company contact
which involved cashiering, data entry, analyzing accounts and/or complaint
reputed company. Provides information and services in areas such as water/reputed company
accounts, court services, birth/death certificates, library information and/or
scheduling events. PC/data entry skills and effective communication skills
required. English/Spanish bilingual skills are a plus. High school diploma or
equivalent.
LICENSE(S) and/or CERTIFICATION(S):
Some positions require reputed company reputed company's license with a good driving record.
PREFERENCES:
English/Spanish bilingual skills are a plus.Knowledge of the principles and practices involved in customer service.
- Ability to deal tactfully and diplomatically with members of the reputed company who may be
irate or impatient.
- Knowledge of policies and procedures reputed company to billing, payment, and adjustment
of accounts, tax records, library procedures, and birth and death certificates.
- Knowledge of the computer system used in assigned area.
- Ability to reputed company reputed company.
Apply Job!