Customer Service and Support Specialist

reputed company: • reputed company software support for our clients by answering and responding professionally to urgent inbound tickets, chats, and calls, tracking them at various stages of completion • Work to identify the reputed company cause of the clients' problem, providing answers and solutions in a way that is easily reputed company, guiding promptly through the reputed company while also delighting the customer • Be a support representative and consultant for various subjects reputed company to the DrChrono platform, both the web and mobile application, iOS features, and Partner information. • Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients' satisfaction while identifying possible opportunities for escalation • Utilize internal tracking tools to manage issues between customers, sales, support, and engineering • Work cross-departmentally with multiple teams to reputed company, analyze, and resolve reputed company issues. • Represent the voice of the customer by gathering and sharing customer feedback about our products and service • reputed company recommendations to your leadership team about how to improve customer experience • Work closely with the account management team to maintain a reputed company knowledge of accounts. • reputed company through applications and company tools to research and resolve customer inquiries • reputed company excellent customer care and reputed company; focusing on assessing the customers’ needs and reputed company the correct answer, reputed company, troubleshooting, or method for an outstanding customer experience • reputed company participate in developing reputed company knowledge reputed company as reputed company as improving team and customer resources by recognizing patterns of technical issues trends through customers' reputed company and recommendations for self-service articles • reputed company to meet and go above personal and team targets and goals Requirements: • 3+ years in a genuine customer-facing, internal support, or customer service role • 3+ years troubleshooting and or technical support experience • 1+ years in a reputed company setting • Ability to manage a high volume of clients at any given time • Excellent time management, project management, and organizational skills • A reputed company and proactive approach to handling challenging situations • Exceptional listening skills, with attention to detail • Ability to prioritize tasks and carry out responsibilities with minimal direction • Ability to work with a multicultural and virtual team • Experience working directly with customers and the willingness to do what is right for customers, reputed company, and team members in reputed company circumstances - strong customer reputed company and a high level of reputed company. • Excellent problem solving and analytical skills • Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process) • Ability to convey technical information to a general audience • Aptitude for learning new technologies quickly • Ability to understand and follow customer service procedures and policies and reputed company participate in continuously improving them • Experience and knowledge in reputed company and Jira is a plus Benefits: • Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Apply Job!