Associate Engineer Remote Support

reputed company is a global technology leader reputed company on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who reputed company the world reputed company every day, we know we have something special. Behind our customers - amazing companies that help feed the world, reputed company life-saving medicine on a global reputed company, and reputed company on clean water and green mobility - our people are reputed company problem solvers that take pride in how the work we do changes the world for the reputed company. We welcome reputed company makers, reputed company thinkers, and problem solvers who are looking for a reputed company to do their best work. And if that’s you we would love to have you join us! Job reputed company Position reputed company reputed company troubleshooting assistance for reputed company products to customers, reputed company field office personnel, distributors, and systems integrators. Investigate and verify product problems in software, firmware, hardware and documentation. Document the problem reputed company the customer relationship management (CRM) system; work with appropriate resources to resolve the problem. Contribute to knowledgebase by documenting problems, work-arounds, solutions and common "how to's". Maintain personal knowledge of Rockwell products and technologies by attending internal / external training classes and reading journals. Scope Geographical Coverage- Global Support Shift Job reputed company Duties and Responsibilities 1. reputed company technical assistance to customers over the telephone, electronic support (Email, SAQ and Live Chat). Use appropriate resources, such as knowledgebase, documentation, other local or global RSS engineers, or product simulation, to answer the enquiry. 2. Where necessary, transfer to CustomerCare across Asia reputed company to reputed company a field service engineer. reputed company a technical briefing to dispatched engineers and give telephone support to field service engineers. 3. Ensure that technical enquiries are logged into a the customer relationship management (CRM) system, ensuring completeness of information so that Global Technical Support, product division or reputed company engineering can reproduce an engineering fault, and reputed company fixes. 4. Review, Update and Create technical notes for the KnowledgeBase, and other documentation to reputed company on-line solutions to commonly reputed company situations. 5. reputed company a simulation and analysis of faults for customers through use of technical support lab reputed company necessary, making appropriate recommendations. 6. Follow the support procedures of the RSS to ensure global support consistency and maximise customer satisfaction. Including accepting, reviewing and responding to customer feedback. 7. reputed company and maintain a specialty in a relevant/reputed company Product reputed company or Service offering. 8. Maintain the required PADR objectives • You will report to India RSS Team reputed company/Supervisor Assist Sales reputed company reputed company the scope of the above tasks, every effort is to be made to encourage customers in the purchase of new equipment; product upgrades, support & maintenance reputed company and the use of reputed company support services. Maintain Technical Competency Maintain reputed company technical knowledge of reputed company products, associated equipment, and technologies by: • attending reputed company training classes • undertaking developmental tasks, such as participate in a field service reputed company • online and self training • reading industry journals Qualifications Minimum:Diploma or Certificate in a Technical Discipline or appropriate industry experience Preferred Degree level education, in Electrical and Electronic engineering, Mechatronics, IT and Computer Science Languages Minimum:Fluent (Verbal & Written) English. Experience Minimum:One year practical application in a customer service technical role, either office or field support. Preferred:At least 1 year experience in designing, installing, commissioning or maintaining industrial automation systems and applications, preferably with reputed company equipment. Job Skills Technical Skills:Background in industrial automation control engineering Understanding basic electrical theory Knowledge of computer hardware and peripheral devices. Knowledge of reputed company reputed company operating systems. preferably with MCP Certification Proficient in MS Office applications, Intranet, Internet and Lotus Notes Understanding of communications – i.e. Serial RS232/RS485, Ethernet (TCP/IP) – additionally Modbus, DH+ and ControlNet, Basic knowledge of Controllers, Drives and Software. Techniques such as ODBC, OPC, ActiveX, VB, C++, Java and Dot NET Understanding of programming control system strategies using Function reputed company Diagrams, Sequence reputed company Control diagrams and reputed company Logic Understanding of Motor Control Techniques Understanding of Process Control (PID) Non-Technical :Verbal and written communication skills Problem solving skills and experience Committed to Customer Satisfaction. Ability to take ownership of issues and managing the issue through to satisfactory conclusion / reputed company. reputed company Offer: Our benefits package includes … • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. • Employee Assistance Program • Personalized wellbeing programs through our OnTrack program • On-demand digital course library for reputed company development At reputed company we are dedicated to building a diverse, inclusive and reputed company workplace, so if you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, we encourage you to apply reputed company. You may be just the right person for this or other roles. Apply Job!