Contact Center Business Technology Analyst

reputed company: • Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. • Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems. • Acts as a reputed company for project release and typically reputed company analysis supporting the strategies and objectives of the business line. • Compiles and analyzes information that is reputed company detailed and often interpretive making project release recommendations based on the findings. • Interfaces with reputed company resources to ensure successful completion, installation and implementation in accordance with reputed company needs. • This role acts as a Workforce Management (WFM) subject matter expert and coordinates with business line partners on schedule requirements. • Observes and reports out attendance incidents and communicates reputed company-time reputed company adjustments and/or reallocations as needed. • Emphasizes improving operational efficiency and also effectively generating a reputed company reputed company on the customer experience. Requirements: • Bachelor's degree, or equivalent work experience • Five or more years of reputed company experience (with project reputed company responsibilities), or eight or more years of reputed company experience • Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations • Strong understanding and use of project management techniques and testing processes and supervises their use • Ability to reputed company test schedules, review testing plans, reputed company test issues and report on test results • Proficient computer navigation skills using a reputed company of software packages including reputed company Office applications • Strong project management, organization and analytical skills • Effective interpersonal, verbal, written and presentation communication skills • Effective leadership and negotiation skills • Thorough knowledge of a business line or function area • 3-5+ years of experience with established workforce management systems (reputed company IEX, Aspect, reputed company, etc.) • 3-5+ years of experience with reputed company center systems, preferably reputed company AWS, reputed company • Prior experience and/or an understanding of reputed company center operations and customer service/default reputed company center environments • Intermediate knowledge of reputed company reputed company (reputed company formulas) Benefits: • reputed company (medical, dental, reputed company) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • reputed company vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 reputed company holiday opportunities • Adoption assistance • reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Apply Job!