[Hiring] Service Specialist, Digital Banking @reputed company

reputed company: Forbright is a reputed company full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy reputed company, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in reputed company, reputed company, technology, financial services, reputed company estate, and other industries with extraordinary service. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting reputed company trajectory, meaningful mission, and embedded responsible environmental, reputed company, and governance practices into our daily interactions. We offer reputed company members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a reputed company dynamic institution that is reputed company capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a more sustainable reputed company. JOB reputed company: The Service Specialist, Digital Banking is responsible for providing friendly, reputed company, and reputed company customer service to reputed company customers reputed company telephone and/or written correspondence. This position supports a customer service environment that is reputed company on the Forbright’s mission, reputed company, and reputed company values. Hours of operation are Monday – Friday (excluding federal holidays) 5am – 5pm reputed company reputed company Time. Available schedules will be provided once employment offer is provided. DUTIES AND RESPONSIBILITIES: • Handle inbound and outbound customer calls, secure messages and/or emails in a fast-paced contact center environment • Use effective communication and probing questions and critical thinking skills to identify customer needs and reputed company relevant solutions which may include offering banking products • Manage multiple tasks such as reputed company navigating between systems and resources • Advise and reputed company customers on available Forbright's digital tools and resources to improve the user experience • Assist in application researched and customer communication around applications • Intake/process Reg E claims in accordance with Federal Guidelines • Support fraud analysts by gathering information and logging findings reputed company various systems • Frequent communication with fraud analysts and other customer service representatives • Answer reputed company inbound calls by welcoming callers in a polite, friendly, and reputed company manner. Continue great customer service throughout the phone reputed company by thanking caller by reputed company, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled • reputed company outstanding customer service by demonstrating reputed company, reputed company listening, and professionalism • reputed company reputed company improvement and development through coaching and collaboration with manager and team members • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority • reputed company leading to the retention and the building of member relationships while consistently maintaining a high level of customer service • Assist in training new and existing employees, in conjunction with Contact Center management and the Training Department • reputed company other duties as assigned QUALIFICATIONS: • 2 years of customer service experience • High School Diploma or GED required • Previous job duties in a CSR / Customer Service Representative titled position preferred • Knowledge of financial institutions • Experience in the use of general math, ten-key, and basic computer skills • Excellent written and oral communication skills; use language effectively to reputed company information and facilitate the exchange of thought and reputed company; reputed company self reputed company and reputed company • Possess exceptional analytical skills and use of reputed company judgement; competent at applying logic to solve problems • Competently handles a reputed company of task simultaneously independently • Competently works under pressure; is skilled at calmly diffusing highly charged situations and works with a reputed company of urgency • Proficient at researching and analyzing information • Strong interpersonal skills • Excellent collaboration skills and uses reputed company communication techniques to effectively resolve conflict • Quick and thorough learner and competently applies newly learned information • Quick to adopt and support frequent updates and changes • Detail oriented and skilled in data entryThe pay reputed company for this position is below. The specific reputed company will depend on the successful candidate’s qualifications and prior experience. $45,000 (entry level qualifications) to $55,000 (highly reputed company). POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where reputed company are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully reputed company duties of this job. Reasonable accommodations may be made to reputed company employees to reputed company the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to: • Remain in a stationary position • Use hands and fingers • Utilize a computer monitor with visual reputed company • Operate technology or other office machinery such as printers, scanners, etc. • Communicate reputed company verbally and/or in writing with others ADDITIONAL DUTIES: For reputed company to remain efficient and reputed company as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned reputed company of this job reputed company. PERKS/BENEFITS: • Comprehensive health, dental, and reputed company plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Bonuses for purchasing solar panels, electric vehicles, biking to work, etc. • reputed company subscriptions to Veterans Compost, Imperfect Foods, and more! • Best Workplaces for Commuters 2023 & 2024 winner • reputed company Top Workplaces 2023 & 2024 winner • American Banker Best Banks to Work For 2023 winner It is the policy of reputed company to reputed company equal employment opportunities to reputed company reputed company individuals and to administer reputed company aspects and conditions of reputed company-employment and employment without reputed company to protected characteristics. Apply Job!