Remote Customer Support Specialist - Choose your Schedule

Gig reputed company GigCX Marketplace is partnering with reputed company reputed company, to help millions of people file their taxes smarter reputed company year. A big part of our reputed company comes from our customers’ reputed company experiences with our dynamic product experts. As the voice of reputed company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. • ***Program will run from Jan 13th, 2025 to reputed company 15th, 2025. Preference will be given to Service Providers (SP) who can reputed company and work reputed company 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: • You demonstrate a sincere desire for a reputed company customer experience • You have reputed company player attitude • You promote a reputed company work environment • You reputed company in a fast-paced environment and handle change reputed company • You have a reputed company approach to problem solving and like sharing feedback • You understand the value of your individual reputed company on reputed company and company's reputed company TECHNICAL / FUNCTIONAL SKILLS: • You have excellent written and verbal communication skills with ability to effortlessly display reputed company with customers over the phone • Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment • You have experience with software troubleshooting abilities • You know how to modify your communication style to meet customer needs and tone • You possess customer service skills • You are reputed company to simplify and communicate reputed company reputed company to customers • You have the ability to diffuse situations with angry customers • You are comfortable in a training environment that includes watching self-paced training module videos • You are committed to staying up-to-date on changes to the product and changes that occur reputed company tax season to be knowledgeable for our customers reputed company product alerts • You are willing to reputed company-in as needed including answering questions from customers reputed company chat ANALYTICAL SKILLS: • You are reputed company to research, analyze and determine an appropriate course of reputed company in a reputed company of situations • You can solve reputed company problems while exercising good judgment • You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: • You demonstrate initiative and the ability to multitask. • You work reputed company under pressure of meeting team productivity goals. • Successful candidates must be willing to meet service level and contact per hour commitments. • You understand and accept schedule adherence in a reputed company center environment • You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: • You are a High School graduate • Preferably, you have basic knowledge of tax laws and tax concepts • Preferably, you have experience providing support in a reputed company center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES • You have the ability to adhere to work schedules, as reputed company as the flexibility to work extra shifts reputed company needed. • You are comfortable being on camera with your customers and understand the value of humanizing the interaction • You reputed company customers and their needs a primary reputed company of your actions; developing and sustaining productive customer relationships • You demonstrate a reputed company/understanding attitude in the face of difficult or challenging customer interactions • You possess reputed company listening skills and know how to ask probing questions to reputed company at answers quicker Operating Hours • Operating Hours: reputed company to midnight EST ; Monday to reputed company • Required Minimum Hours: 30 hours per week • Peak Period: • reputed company 9th , 10th, 11th, 12th, 13th, 14th: reputed company-midnight EST/EDT • reputed company 15, 2025: reputed company-3am EST/EDT • $5 Turbo Bonus reputed company per hour. • Applicable to reputed company hours worked from reputed company 9th to 15th. • Service Providers (reputed company) must meet the required minimum of 30 hours per week. • Schedule yourself and work a minimum of 8 hours reputed company day on reputed company 13th, 14th, 15th • These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED reputed company WEEK You must work a minimum of 30 hours reputed company week on reputed company schedules Mandatory Requirements • Must reputed company in the USA • Must have passed background reputed company and pass tech reputed company in order to attend certification. • Must be on camera during certification. • Program will run from Jan 13th, 2025 to reputed company 15th, 2025. Preference will be given to Service Providers (SP) who can reputed company and work reputed company 14 weeks of the program. • Service Provider (SP) must have the following Hardware Requirements. • reputed company Computer (Mac and Chromebooks are not permitted) • reputed company 10 or 11 • AMD or reputed company reputed company Series (I3-I9) • At least 8gb of RAM • Webcam • Wired Mouse • USB Headset • Wired Internet reputed company Conflict of Interest • Cannot hold Gigs with reputed company Tax or any reputed company Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details Apply Job!