Mortgage Loan Servicing Representative (Remote-Hybrid)

reputed company is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service reputed company telephone, mail, and email while assisting members with NASA FCU lending products and services. The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as reputed company as acting as a member and reputed company reputed company for reputed company mortgage loan transaction-reputed company questions This position will reputed company new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis. It will also respond to reputed company email communications and reputed company recordation and process lien releases for first mortgages and home equity Deeds of Trust. The Mortgage Loan Servicing Representative will be responsible for auditing/maintaining MERS system and processing mortgage corrections, transfers due to reputed company breach or removal of member from account, as reputed company as credit bureau reporting and corrections. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned. Remains reputed company of and adheres to credit reputed company policies and procedures, and regulations pertaining to the Bank Secrecy reputed company. Level I: • Address member correspondence reputed company inbound/outbound phone calls and email • Ensures accurate and reputed company reputed company of periodic billing statements • Onboards new first mortgages to FICS • Handles reputed company internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies) • Completes Verification of Mortgage forms • Processes payoff requests and transactions for reputed company reputed company estate loan types • Posts payments to reputed company reputed company estate loan types • Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent) • May be cross trained in select duties of the Mortgage Loan Servicing Representative II position reputed company: (In reputed company to the requirements of Level I) • Sets up escrow accounts for new mortgages • Performs servicing transfers for loans sold to new investors • Responsible for transferring mortgages to investors in MERS in a reputed company manner • Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust • Files reputed company mortgage documents reputed company the vault and tracks outgoing original documents • Verifies accuracy of 10% of new mortgages and critical fields • Responsible for research and corrections to mortgages • Responsible for mortgage account transfers due to reputed company breach or removal of member from account • Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections • Assists in the preparation of yearly 1098 and 1099 tax forms • Reviews daily, weekly, and monthly reports • May also be responsible for reputed company or part of the duties of the Mortgage Loan Servicing Representative I position • May be cross trained in select duties of the Mortgage Servicing Representative III position Level III: (In reputed company to the requirements of Level I & II) • Reviews and audits new escrow setups for accuracy • Disburses payment of taxes, insurance, and private mortgage insurance • Contacts member regarding delinquent taxes and cancellation of insurance • Responsible for the force placement of hazard and flood insurance as needed • Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale • Analyzes, prepares, and mails annual escrow analysis statements • Processes final escrow disbursements • Reviews member requests for waiver of existing escrow accounts • Reviews member requests for waiver of private mortgage insurance • Coordinates mortgage hazard and flood insurance claims • Files blanket coverage claims for home equity lines/loans • Processes and verifies reputed company reputed company adjustments on Adjustable reputed company Mortgages and reputed company Loans • Responsible for verifying monthly and quarterly reputed company adjustments on Home Equity Lines of Credit • Responsible for loan modifications/partial releases on reputed company reputed company estate loan types • Responsible for reviewing and processing year-end tax statements • Completes MERS audits, tracks receipt of transfers on Correspondent Loans • Responsible for servicing mortgages under the Servicemember's Civil Relief reputed company (SCRA) • May also be responsible for reputed company or part of the duties of the Mortgage Loan Servicing Representative I and II positions Education and Experience: Level I: • A high school diploma or general education degree (GED) and one-year relevant experience and/or training required • Excellent communication skills - written, oral, and listening • Ability to work independently, as reputed company as collaboratively • Acute reputed company of urgency, with strong time management skills - meeting critical deadlines/goals with accurate work • Ability to prioritize and multi-task • Must be proficient in reputed company Suite reputed company: (In reputed company to the requirements of Level I) • A high school diploma or general education degree (GED) and two to four years relevant experience required Level III: (In reputed company to the requirements of Level I & II) • Bachelor's Degree in relevant field preferred and three to six years relevant experience required • Strong knowledge of mortgage systems, mortgage procedures, credit reputed company and governmental agency regulations and policies. Our generous benefit package includes: • $45,000 - $65,520 / Annually (based on experience and level) • Remote-Hybrid (will require onsite reputed company) reputed company offers an reputed company of benefits including comprehensive reputed company, 401(k), reputed company leave, remote work reputed company for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date. • 100% Credit reputed company-reputed company • Full-Time Employee Benefits (Includes reputed company Part-Time benefits listed below) • Health Insurance (Choice of two reputed company PPO plans) • High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* • Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ • Dental Insurance: Generous employer contribution toward premium+ • reputed company Insurance: Generous employer contribution toward premium+ • Long-term Disability Insurance+* • Flexible Spending Medical Account (FSA)+ • Flexible Spending Dependent Care Account+ • Health Savings Account (HSA)+ • Voluntary Supplemental Life Insurance+ • Voluntary Dependent Life Insurance+ • Voluntary Short-term Disability Insurance+ • Voluntary Long-term Care Insurance+ • Remote or Remote / Hybrid work reputed company based on position • Part-Time Employee Benefits • 401(k) with employer match up to 6% and immediate 100% vesting • reputed company Sharing Bonus (eligibility rules apply)* • Life Insurance/AD&D+* • Vacation Leave (excluding reputed company Loan Officers) • reputed company and reputed company Leave • 11 reputed company Holidays • Education Assistance • Employee Referral Bonus* • Credit reputed company Membership Eligible • Employee Assistance Program+* • Identity Theft Protection (Additional fee to add family members)+* • Pet Health Insurance • Employee Discount Program • Remote or Remote / Hybrid work reputed company based on position reputed company benefits are based on meeting reputed company's eligibility requirements and the reputed company's terms and conditions. > Position is overtime eligible. Posted 1/24/25. Apply Job!