Information Technology Intern - Summer 2025 (Remote) - Now Hiring

Job Summary: The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment. The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user. Job Duties: • Technical Support • Provides technical support, or appropriate routing, for service tickets entering the Service Desk • Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual • Restores service to affected user(s) while resolving tickets, using methods including: • Remote troubleshooting via provided toolsets • Uses the ServiceNow Knowledgebase system to determine the root cause of a problem • Accurately logs problems and updates ticket history to document troubleshooting steps and resolution • Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase • Recommends changes to support processes to ensure continuous improvement of the incident handling process • Security • Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types • Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team • Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths • Application Development & Innovation • Develops custom web applications and third-party integration points • Implements third party software and applications • Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads • Builds and maintains a variety of internally developed and third-party integrated systems documentation • Data Center & Infrastructure • Assists with handling and installation of data center hardware (network, server, and storage) • Upgrades firmware on data center hardware • Installs OS and performs basic configuration of data center hardware • Monitors data center hardware and performs daily health checks • Performs server builds and decommissions • Cloud & DevOps • Deploys cloud resources using Azure DevOps pipelines • Creates code to provision both cloud and on-premise resources • Monitors cloud provisioned resources • Remediates identified security risks • Handles request and issue tickets related to cloud resources • IT Operations • Analyzes and supports a library of locally installed and cloud software • Identifies and documents various IT processes to increase efficiency of operational workflow • Monitors $100M+ IT budget for proper cost allocation and accurate record keeping • Builds, monitors, and manages laptop hardware deployed globally • Other Duties as assigned Supervisory Responsibilities: • N/A Qualifications, Knowledge, Skills and Abilities: Education: • High School Diploma or GED, required • Enrolled in an Associate’s, Bachelor's, or Master’s degree program in Computer Science, required Knowledge in, preferred: • Using developer language such as C#, Java, HTML, Go, and Terraform • Using the Microsoft Azure Portal • With miscellaneous PC/Laptop and Server hardware • With basic Cisco hardware configuration Training/Certifications, preferred: • CompTIA A+ • Microsoft MTA • Microsoft Azure Fundamentals (AZ-900) • Cisco CCNA Software Experience, preferred: • Microsoft Windows (latest versions) • Microsoft Server (latest versions) • Microsoft Visual Studio • Microsoft Azure Dev Ops or Github • Microsoft Entity Framework • HTTP Debug Tools • Putty Language: • N/A Other Knowledge, Skills & Abilities: • Strong verbal and written communication skills • Excellent interpersonal and customer relationship skills • Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details • Ability to successfully multi-task while working independently or within a group environment • Performs well under pressure while dealing with unexpected problems in a professional manner • Ability to communicate and interact with all levels of employees and management • Ability to interact and build relationships and consensus among people • Possesses ability to consistently produce clean code and adhere to appropriate documentation standards Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. California Range: $21.00/hr - $25.00/hr Colorado Range: $21.00/hr - $25.00/hr NYC/Long Island/Westchester Range: $21.00/hr - $25.00/hr Washington Range: $21.00/hr - $25.00/hr Apply Job!