Patient Experience Specialist / Virtual Receptionist

Job Description for Patient Experience Specialist / Virtual Receptionist for No Diet Dietitian We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balances. Your Competencies: • As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving. • Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice. • Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims • Confirm next day appointments and alert patients as to what documentation is needed • Retrieve e-faxes and send electronic faxes to primary care offices • Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. • Intermediate skills using Google Suite (Gmail, Sheets, Docs, Chat, etc) • Working knowledge of HIPAA guidelines, handling sensitive information and medical records • Proficient using technology and troubleshooting • Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems • Assist with project support when needed • Assist with the coordination of meetings • Serve as first-line for patients who have a complaint or grievance • Comfortable discussing financial matters with patients • Call health insurance for customer support • Miscellaneous administrative reporting for the COO and CEO • Build relationships to promote a collaborative environment • Be accountable for your performance • Take initiative for your professional growth • Other duties as assigned • Be engaged and eager to build a winning team Qualifications Minimum Qualifications: • Comfortable/ intermediate using Microsoft office products, specifically Excel • Strong customer service background • Bachelor’s Degree (preferred) and/or High School Diploma/GED • 1-2 years of administrative or receptionist experience • Knowledge of insurance authorization/billing requirements (preferred) Position Status Remote, part-time Schedule Details - Must have a quiet and confidential space to work and answer phone calls. Job Type: Part-time Pay: $22.00 - $26.50 per hour Expected hours: 20 – 30 per week Benefits: • Flexible schedule Schedule: • Day shift • Monday to Friday Shift availability: • Day Shift (Required) Work Location: Remote Apply Job!