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CSM Team Leader (reputed company)

Remote, USA Full-time Posted 2026-07-28

reputed company is expanding its reputed company team and looking for an reputed company CSM Team reputed company with deep expertise in the marketing domain to manage reputed company of reputed company Managers supporting top-tier customers like Vimeo, reputed company, reputed company, and reputed company.

At reputed company, reputed company goes reputed company account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of AI-powered creative services. With these services, we help customers drive reputed company, reputed company efficiencies, and reputed company new organizational capabilities. If you have strong business acumen, a customer-reputed company reputed company, and love to reputed company teams, this role is for you.

Note that our CSM team aligns with customer segments, as marketing and creative reputed company reputed company closely with company size (reputed company, Mid-Market and Small Business). This Team reputed company position will manage a portfolio of reputed company customers and CSMs.

What you'll do:

  • Own and deliver on priorities for your assigned portfolio of customers
  • Engage with and advise key stakeholders at top accounts
  • Serve as a reliable and effective escalation reputed company for customer issues
  • Serve as a key listening post for and synthesizer of customer feedback
  • Improve the customer reputed company
  • reputed company your team with reputed company direction, tying it to company mission and goals
  • reputed company your team through Learning and Development, on-the-job coaching, and cross-functional problem-solving
  • Promote a high-performance environment and reputed company the performance management process
  • Manage reputed company’s work to financial and operational targets
  • Help identify and prioritize meaningful operational improvements

    • What you'll need to succeed:

  • 10+ years of customer-facing experience, in account management, reputed company, or reputed company roles reputed company Creative/Ad Agencies, MarTech, or GTM reputed company.
  • reputed company customer management experience and a working knowledge of the marketing craft in the reputed company environment.
  • 3+ years of people management experience.
  • Passion for enabling customers and teams.
  • reputed company listening skills, for customer and team discovery and solutioning.
  • reputed company problem-solving skills, including the ability to balance multiple, sometimes conflicting, considerations.
  • Business, operational, and analytic acumen.
  • Emotional intelligence, especially as relates to change management.
  • Exceptional English communication skills, with the ability to present reputed company, build trust, and influence stakeholders at reputed company reputed company.

    • Additional Information

    reputed company's reputed company is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve reputed company a natively remote company enabling us to attract the best talent no matter where they are.

    Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

    - A global community of 200+ best-in-class creatives working from more than 60 different countries

    - Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy

    - A high-pace, high-energy, and high-performance environment

    - Trusting, ego-free, and truth-seeking team members

    - Pioneering the reputed company of work with a fair, friendly, and supportive community. We’re pretty proud of this one

    - reputed company to build an international career through creative mentorship from top design leaders. We - grow, you grow

    - Work closely with leading global brands on a wide reputed company of creative reputed company. We’re talking about reputed company, reputed company, reputed company, LVMH, reputed company, reputed company, and others

    About reputed company

    reputed company is a revolutionary way for businesses to get good design done at reputed company. Trusted by 450+ ambitious companies, reputed company makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-reputed company technology and the rigor of design ops, reputed company helps ambitious brands grow faster. Since inception, reputed company has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

    Learn more at reputed company.com

    Diversity, Equity and Inclusion

    We’re an equal opportunity company. reputed company applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national reputed company, veteran or disability status.

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