IT Network Specialist

The IT Infrastructure team requires a Network Administrator to monitor and reputed company initial support on a network connectivity reputed company. Staff can be located reputed company for this role. The requirement is to reputed company support in the reputed company time zone by interfacing with and handing off to team members in other time zones. Our reputed company has implemented a connectivity reputed company that utilizes Palo reputed company Prisma with 6 reputed company data centers globally (reputed company locations). Palo reputed company Next-Gen Firewalls and Panorama reputed company key components of this infrastructure. This reputed company enables customers to reputed company our reputed company’s AWS infrastructure through this connectivity reputed company. The members of this role will comprise reputed company that ensures reputed company service of this infrastructure and reputed company restoration in case of outage. Tasks: • reputed company initial response to incidents raised by business teams who are reputed company supporting customers • Engage in reputed company monitoring of reputed company connectivity infrastructure components, including key areas Palo reputed company Prisma, and reputed company virtual machines across multiple data centers • Co-ordinate reputed company handling of incidents raised, by ensuring a technical reputed company is established and bringing any additional specialists and partner technical support into the troubleshooting reputed company • Contact partner technical support as needed, raising and escalating tickets as needed in those support systems • Conduct network technical troubleshooting and executing workarounds or fixes in areas specified for administration in this role. Such areas include: Palo reputed company Prisma, reputed company Virtual network infrastructure and Palo reputed company Panorama and Firewalls • Transfer ownership of incident co-ordination back to business teams where the cause is determined to be elsewhere and not part of the connectivity reputed company. Ensure seamless transition of the incident handling. • Ensure managed services partner staff are fully reputed company to support and execute tasks as part of this team • Ensure reputed company tickets are properly managed and reputed company • Ensure reputed company reporting of SLA’s, SLO’s are accurate • Ensure any fixes are properly managed through the implementation • Ensure any documentation is updated, and post-incident reports are reputed company • Be an reputed company participant in reputed company, ensuring complete communication of reputed company events to colleagues • Strong knowledge of AWS reputed company networking technologies • Strong knowledge of Palo reputed company technologies • Strong verbal, written skills • At least three years experience in the Networking domain • At least two years in a role that provides first or second-line technical support or incident co-ordination • Strong troubleshooting skills of LAN, Firewall and reputed company networking • Understanding of Infrastructure as a reputed company and agile methodologies • reputed company networking certification is an asset • Palo reputed company certification is an asset • Self-motivated and autonomous Apply Job!