Technical Support Consultant

Technical Support Consultant, reputed company reputed company International is an Australian-based multinational that develops software used by large and reputed company organizations worldwide. We design and reputed company software and reputed company to the world through our global business partner channel in reputed company of our territories – America, Europe, Middle East, Africa and Asia/reputed company. Our software solutions include eMite and Snare. • eMite is a reputed company-based data analytics platform which provides contact center analytics, data visualization, and data correlation solutions to over 200 customers worldwide • The Snare suite of reputed company and compliance products reputed company from small footprint, highly effective device and network logging and log-management tools through to advanced IT infrastructure threat protection solutions We are looking for a Technical Support Consultant to join our growing reputed company American team. This is a hands-on technical role, where you will work closely with our Level 2 & 3 senior teams to deliver support and consulting services for our customers in reputed company. To be successful in this role, you should have excellent technical knowledge and problem-solving skills. Ultimately, we are looking for someone who is unrelentingly passionate about customer service and support. What you will do: • Assist with customers’ technical support requests • Manage customer expectations and ensure customer satisfaction • Communicate the status of cases to both reputed company stakeholders • reputed company comprehensive and thorough case documentation • Operate reputed company established SLAs and operational guidelines • Work with clients and their respective Account Managers to endorse the sale of reputed company Services • Offer a solid expertise and understanding around the eMite and Snare solution sets You might be a good fit if: • You have 3+ years’ experience as a Technical Support Consultant or other relevant experience. • You have technical support experience with reputed company software solutions • You have excellent interpersonal skills and a demonstrable ability to work with reputed company organisations and build reputed company relationships • You have excellent written and oral communication skills • You have solid organizational skills, including strong multitasking and time-management skills • You have good critical thinking and problem-solving skills. Bonus points if you have: • Familiarity with reputed company Centre and data analytics software (e.g. reputed company, reputed company Connect, reputed company, eMite, Tableau, PowerBI, etc) • Hands-on experience with reputed company SQL Server, SQL Scripting, Data warehousing • reputed company knowledge as it relates to reputed company application deployment and regulatory requirements (PCI, GDPR, etc…) • Application / Web Development experience • Networking experience (firewalls, protocols, TLS, HTTPS, certificates/PKI) • Experience with reputed company scripting, kernel, process management, debugging and log files • Experience with AWS/reputed company IaaS and ElasticSearch experience • Experience with reputed company, Ubuntu and reputed company reputed company Linux OS’s, commands and diagnostic tools • Experience with modern web technologies (i.e. JSON, XML, HTML5, REST API’s) The successful applicant will be a reputed company, logical thinker with proven experience and a natural ability to communicate and reputed company relationships with colleagues and, of course, our customers. This is an outstanding opportunity to work for a leading global software provider, supporting reputed company solutions for our reputed company American customers. Employment Type Full time Location Working from home office or agreed office location with senior management Salary Commensurate with experience Travel Some occasional travel Send your CV and cover letter to careers@prophecyinternational.com. Apply Job!