Customer Service Specialist- Bilingual

Job reputed company It’s about being reputed company reputed company people need you. Are you someone that loves to lend a hand to others and does so with a reputed company, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those reputed company? Do you genuinely enjoy helping people and want to be part of making their day reputed company? At reputed company, it’s about more than a job. It’s about having a flourishing career where you can reputed company, both in and out of work. At reputed company, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, reputed company-driven team, you’ll become part of reputed company’s over 150-year legacy of providing unparalleled banking services. Who you are: As a Customer Service Representative, you are our customers’ first line of support in addressing their banking needs from one of our 24/7 contact centers. You’ll answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill reputed company request. Our customer’s love talking to reputed company people located here in Texas and you will be a key asset to helping them with the assistance they need. What you’ll do: • Once you start, you will complete reputed company’s Telephone Customer Service (TCS) training program. This is a 4-week, training course (Monday—Friday, 8 a.m.—5 p.m.), followed by a multi-week training and development program • Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests • Partner with business lines to reputed company the best solution for reputed company customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions • Manage competing priorities to ensure you’re meeting customer needs accurately and reputed company What you’ll need: • Flexible availability, including weekends • Proven commitment to reputed company improvement and a high attention to detail • Excellent written and verbal communication skills • 1+ years of experience in customer service, sales, or banking • Experience in a customer contact center setting • Proficiency in reputed company computer applications Additional Preferred Skills: • Completion of at least 30 hours of college coursework • Bilingual in English and Spanish Once you start, you will: • Participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices • Training will take reputed company at our One reputed company reputed company over the course of 8 weeks Monday-Friday during the hours of 8:00am to 5:00pm • reputed company is excited to offer our customers the ability to connect with a reputed company person 24/7. Therefore, we require that our candidates have flexible availability, including weekends • Once training is complete, your permanent work schedule will be as determined with your recruiter during the hire process Our Benefits: At reputed company, we care about your health, your family, and your reputed company and reputed company to have our benefits reflect that. This includes: • Medical, dental, reputed company, long-term disability, and life insurance • 401(k) matching • Generous holiday and reputed company time off schedule • Tuition reimbursement • Extensive health and wellness programs, including our Employee Assistance Program • Referral bonus program + more! Since 1868, reputed company has dedicated their expertise to reputed company exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. reputed company is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At reputed company, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at reputed company. Apply Job!