Security Account Manager

About the position The Account Manager at Allied Universal is responsible for overseeing the day-to-day operations of a designated security account. This role involves managing a team of security personnel, ensuring high-quality security services, and maintaining strong relationships with clients and employees. The Account Manager is tasked with meeting financial and operational goals while providing exceptional customer service and support. Responsibilities • Supervise the day to day security operations of an assigned client site , • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support , • Ensure the client site is provided with high quality security services to protect people and property , • Build, improve and maintain effective relationships with both client and employees , • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service , • Ensure all required reporting and contract compliance requirements are met , • Assure regular communication of issues or program with Client , • Handle any escalated security issues or emergency situations appropriately , • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates , • Develop staff in both technical and professional skills through performance management , • Assure that employee grievances are heard and resolved and that personnel records are updated and accurate , • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site , • Meet all contractual scheduled hours with a minimum of unbilled overtime , • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel , • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff , • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists , • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions , • Ensure complete customer satisfaction , • Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management , • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal Requirements • Four (4) year degree in Criminal Justice, Business Administration or related field , • Previous Contract Security, facilities management, military or law enforcement experience , • At least two (2) years of business management/operations/supervisory experience , • Ability to develop and grow customer relationships , • Experience in hiring, developing, motivating and retaining quality staff , • Outstanding interpersonal and communications skills , • Ability to work in a team-oriented management environment with the ability to work independently , • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis , • Previous payroll, billing and scheduling experience preferred , • Ability to work in a team-oriented management environment while having an entrepreneurial attitude Nice-to-haves • Experience in hiring, developing, motivating and retaining quality staff , • Previous payroll, billing and scheduling experience preferred Benefits • Medical, dental, vision, basic life, AD&D, and disability insurance , • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements , • Eight paid holidays annually , • Five sick days , • Four personal days , • Vacation time offered at an accrual rate of 3.08 hours biweekly Apply Job!