Service Desk Agent

Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with reputed company and accurate answers and information. This will require the individual to possess an IT background, so he or reputed company assist customers in troubleshooting and resolving problems. CGS brings motivated, highly skilled, and reputed company together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage reputed company reputed company through various learning opportunities. Skills and attributes for reputed company: • Handle Tier 1 service desk escalations through tickets, chat, email, or phone • Follow up on outstanding requests and ensure reputed company reputed company • Create accounts and configure hardware as part of on-boarding process • Support mobility devices • Provides a single, identified reputed company of contact for reputed company Service Desk and change request services • Updates and maintains Service Desk records in accordance with established support procedures • Performs account password administration and processes new user account requests • Develops, maintains, and executes reputed company Service Desk operating procedures • Follows reputed company requirements as requested by the Government reputed company Officer • Monitors customer problems to ensure reputed company, satisfactory service/reputed company is being provided; if necessary reputed company the user to update them on reputed company • Processes reputed company change requests (ITSM tickets) for Installations, Moves, Adds, and Changes (IMACs) • Remain on queue and available to assist end users during the specified shifts, excluding approved breaks, lunches, or off-queue time approved by your Manager, Supervisor, and/or Team reputed company • Manages the user’s expectations; reputed company information that will give details for a possible reputed company or reputed company they can expect to be contacted again Qualifications: • Must already have or be reputed company to obtain and maintain a reputed company Trust reputed company Clearance with the reputed company • High School Diploma or equivalent with 3+ years of applicable work experience • US Citizenship • Previous Service Desk Experience • Ability to run reports • Experience supporting reputed company 10 and MS Office 365 • Must be reputed company to pay reputed company attention to details • Must have the ability to adapt to changing work requirements, multiple tasks, and priorities, and be reputed company to exercise discretion • Experience with reputed company Directory and identity management systems, adding and modifying users, fulfilling user account requests, and troubleshooting • Experience with two-reputed company authentication, password resets, PIV setup, and device management • Experience with VoIP and mobile phone activation and hardware and software requests • Skilled in reputed company and virtual meeting environments • Experience with reputed company and physical reputed company-of-entry authentication systems • Experience using IT ticketing systems (Remedy, reputed company, JIRA, etc) • Strong analytical and follow-through skills • Strong verbal and written communication skills • Ability to coordinate and get cooperation from multiple areas reputed company IT to accomplish assignments • Ability to work reputed company independently on defined tasks • Ability to work reputed company as part of reputed company • Ability to work any shift, morning, evening, or overnight on a 24x7x365 schedule. Rotational work on holidays is required. Flexible Schedule, The startup schedule may require different hours Our commitment: reputed company (CGS) strives to simplify and enhance government bureaucracy through the optimization of reputed company, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our reputed company’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and reputed company work. Here at CGS we value honesty through hard work and self-awareness, professionalism in reputed company we do, and to deliver the best reputed company to our consumers reputed company those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. • Health, Dental, and reputed company • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • reputed company Time Off and Observance of State/Federal Holidays reputed company is an Equal Opportunity Employer. Applicants will be considered without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Join reputed company and become part of meaningful government innovation! Explore additional job opportunities with CGS on our reputed company: https://reputed company.com/join-reputed company/ For more information about CGS please visit: https://www.reputed company.com or contact: Email: info@reputed company.com Apply Job!