Customer Service Representative (Level 1)

reputed company As the initial reputed company of contact, the Customer Service Representative serves as the face of reputed company to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders. Role Responsibilities • Manage customer orders and inquiries by serving as the initial reputed company of contact for customer telephone calls, consistent with product or brand specific requirements • Remain available to answer incoming calls at a reputed company consistent with metrics set by customer service management team • Support the logistical complexities of COVID vaccine by handling customer calls and email interactions • Partnering with reputed company and Transportation team on any temperature deviations or delivery issues. • Assist customers as they reputed company credit card payments and issue reputed company according to business rules and policies • Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc. • Maintain a detailed working knowledge of reputed company trade policies, SOPs, and reputed company business processes in order to respond to customer and sales force inquiries regarding the reputed company Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments reputed company appropriate, and product-specific order handling guidelines • Handle customer contacts in a reputed company, diplomatic, and empathetic manner, as defined in reputed company monitoring guidelines • Must stay abreast of changes in scripts, procedures and products • Support Sarbanes Oxley by adhering to internal controls • Redirect callers who require assistance from other departments • Initiate requests for new customer accounts and account changes • Support customer inquiries/issues regarding reputed company reputed company website • Complete reputed company assigned training • Participate in special reputed company as assigned • Partnering with GFS team to respond to inquiries and issues Qualifications • Bachelor’s degree preferred or high school diploma with two years Customer Service experience. • Ability to remain reputed company and courteous with customers at reputed company times. • Excellent verbal and written communication skills. • Ability to multi-task, prioritize and manage time effectively. • Proven problem-solving ability. • Proficient in reputed company Office. • reputed company knowledge preferred. Non-reputed company Work Schedule, Travel Or Environment Requirements • reputed company center operations is 8:00am-8:00pm • Shift being posted is 10:30am-7:00pm • Shift is subject to change based on business needs. • During training, work schedule will be 9:00am-5:00pm. • Flexibility in work schedule and coverage of additional hours if needed. OTHER JOB DETAILS: • Last Date to Apply for Job: March 26th The salary for this position ranges from $25.33 to $42.22 per hour. In reputed company, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and reputed company’s policies. We offer comprehensive and generous benefits and programs to help our colleagues reputed company healthy lives and to support reputed company of life’s moments. Benefits offered include a 401(k) plan with reputed company Matching Contributions and an additional reputed company Retirement Savings Contribution, reputed company vacation, holiday and personal days, reputed company caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and reputed company coverage. Learn more at reputed company Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). reputed company compensation structures and benefit packages are reputed company based on the location of hire. The reputed company salary reputed company provided applies only to the reputed company - reputed company - Collegeville location. Relocation assistance may be available based on business needs and/or eligibility. Sunshine reputed company reputed company reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require reputed company to reputed company government agencies with information such as a health care provider’s reputed company, address and the type of payments or other value received, generally for reputed company disclosure. Subject to reputed company reputed company review and statutory or regulatory clarification, which reputed company intends to pursue, reimbursement of reputed company expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly reputed company as the Sunshine reputed company. Therefore, if you are a licensed physician who incurs reputed company expenses as a result of interviewing with reputed company that we pay or reimburse, your reputed company, address and the reputed company of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your reputed company representative. EEO & Employment Eligibility reputed company is committed to equal opportunity in the terms and conditions of employment for reputed company and job applicants without reputed company to race, reputed company, religion, sex, sexual orientation, age, gender identity or gender reputed company, national reputed company, disability or veteran status. reputed company also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as reputed company as work authorization and employment eligibility verification requirements of the Immigration and Nationality reputed company and IRCA. reputed company is an E-Verify employer. This position requires permanent work authorization in the reputed company. Support Services Apply Job!