Crew Leader

About the position The Crew Leader at AMC is responsible for supporting operations to achieve guest, associate, and financial goals while developing leadership skills in preparation for a supervisory role. This position emphasizes delivering superior service, optimizing crew placement, and ensuring compliance with company standards, all while fostering a positive work environment and enhancing guest experiences. Responsibilities ? Deliver superior service when connecting with AMC guests and leading associates. , ? Optimize Crew placement for each job function on a round-by-round basis. , ? Assist with assigning breaks and jobs within an assigned area. , ? Reinforce the Wardrobe 101 Standards with Crew. , ? Peer coach on sales pitch for AMC Stubs. , ? Resolve guest questions, concerns and issues, including distribution of passes when appropriate. , ? Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers. , ? Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day. , ? Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols. , ? Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly. , ? Distribute banks (box office, concession, guest service, and arcade). , ? Provide change, as needed, using remote supply bank or floor safe. , ? Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops. , ? Distribute inventory to support the Food & Beverage stand. , ? Secure inventory during theatre closing. , ? Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies. , ? Assist with inventory processes and stock room organization. , ? Assist with voids, refunds, seat blocking, and line management. , ? Assist with maintenance needs, as necessary. , ? Assist with marketing change out of posters, standees, handouts, etc. , ? Assist in booth operations. , ? Assist with Radiant performance scheduling. , ? Perform actual Crew functions, as business levels require. , ? Perform other duties as directed by management (must align with Crew Access Policy). , ? Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties. , ? Uphold AMC's Business Practice Standards and ensure compliance with company programs. Requirements ? Age 16 or older other location-specific age requirements may apply. , ? Excellent guest service skills. , ? Ability to communicate and work effectively with guests in high volume setting. , ? Effective leadership and interpersonal skills. , ? Ability to work effectively with supervisors and co-workers. , ? Ability to work with minimal supervision. , ? Ability to meet deadlines. , ? Trained and able to demonstrate competency in all crew positions. Nice-to-haves Benefits ? Free movies at any of our theatres nationwide. , ? Free popcorn daily. , ? Half off eats and drinks. , ? Flexible schedules. , ? Ability to work with friends. Apply Job!