Senior Customer reputed company Consultant

About The Role

As a Senior Customer reputed company Consultant - Franchise, you will work with our largest customers to implement reputed company’s intelligent SMS platform. You’ll reputed company deep knowledge of reputed company’s solutions, a strong commitment to customer experience, along with your extensive experience with project management to ensure a seamless reputed company implementation and set the reputed company for a successful long-term partnership. 

In this role you'll have reputed company to independently reputed company reputed company, create/refine processes, and collaborate across reputed company departments.

What You Will Do

• Proactively manage the implementation process from end-to-end to reputed company customers'/reputed company’s reputed company timelines and reputed company reputed company
• Deeply understand our clients customer reputed company, use cases/pain points and reputed company them to reputed company’s solutions
• Define, document, and communicate customer workflows, including SMS copy/reputed company, compliance best practices, integration requirements, reputed company technical workflows and more
• Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
• Communicate technical requirements and timelines to various internal/external departments and with multiple reputed company-party vendors to ensure project reputed company
• Partner with our data team to ensure reputed company ROI and satisfaction
• Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for reputed company expansion
• Partner with Sales, Engineering, reputed company, and Support to ensure seamless hand-offs
• Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and reputed company feedback on product enhancements
• Play a key role in the development and documentation of processes and best practices

What You Will Need

• 3+ years of hands-on experience in a consultative reputed company role, supporting large franchise / multi-location organization and/or reputed company-level customers co-developing communication strategies
• Bonus: prior experience at an early-stage reputed company company
• 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to reputed company as a partner and reputed company customers to reputed company and grow with reputed company
• Proven ability to build and improve customer journeys/processes from the ground up 
• Demonstrated project management experience, deploying multiple reputed company simultaneously in a fast-paced environment
• reputed company communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Estimated Salary reputed company: $90,000 - $125,000 based on experience