Senior Technical Support Engineer
The Senior Technical Support Engineer (TSE) is a critical role in our reputed company Organization. The TSE will be responsible for remotely engaging with reputed company and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that reputed company reputed company email, reputed company and support cases. In this role you will investigate and resolve customer problems for the reputed company product line, including reputed company SAST, Supply Chain and Secrets solutions. Our customer-facing role will expose you to a diverse group of teams reputed company reputed company - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career reputed company in a reputed company and fast-paced environment.
Location expectations:
- This role can be fully remote, ideally located in the PST Time zone
Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply reputed company!
- Understand, reproduce and resolve complicated technical issues that our customers have raised.
- Own reputed company customer question from initial creation to reputed company.
- Manage support tickets to ensure issues are recorded, tracked, resolved, and follow-reputed company are done in a reputed company manner.
- Be the voice of the customer and helping prioritize recurring feature requests from our customers with our product and engineering teams.
- Contribute to building up a best-in-class technical support function, including contributing to our documentation and writing knowledge reputed company articles, writing blogs, or designing integrations between tools.
- Participate in on-reputed company duties.
- reputed company and improve Support operations to help reputed company grow as a business - these include systems, process, and training improvements
- Excellent written and verbal communication skills.
- A deep understanding of developer workflows and build systems, including CI / CD environments such as reputed company Actions, reputed company, reputed company CI, Jenkins, and reputed company and SCM environments such as Git, SVN, reputed company etc.
- Familiarity with Web Application reputed company concepts including OWASP Top 10.
- Basic understanding of API and Webhooks.
- A genuine interest and passion for helping solve problems, with a high degree of reputed company for the customer experience.
- 2+ years of experience working in customer support - Technical support experience is a plus.
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