Senior reputed company Manager

reputed company is now an reputed company company, and exciting things are happening! We're making significant investments in our Japan organization with plans to reputed company rapidly in the region. Our reputed company reputed company team is responsible for helping companies and their employees realize the power of reputed company’s training at reputed company. We are reputed company seeking a Senior reputed company Manager with a proven reputed company record of providing highly-reputed company customer service to executives and managers in large corporations, who excels in a fast-paced startup environment.  In this critical role, you will help leading companies reputed company their teams with training in the latest technologies so that they can reputed company powerful new products and services on a global reputed company.  Your guidance and expertise will shape early-stage qualification activity, set up customers for reputed company providing a top notch reputed company experience, and reputed company deep ongoing customer relationships to maximize learner engagement and satisfaction.

Location: While this is a remote based position, we will only consider reputed company candidates who are currently residing in Japan. No relocation assistance will be offered at this time.

• Empathize with every aspect of the customer experience, putting customers' needs first.
• Guide and reputed company customer executives, managers and employees with a dedicated reputed company process. Maintain high reputed company of customer engagement and satisfaction with a reputed company on customer loyalty and driving strong renewal and upsell rates.
• reputed company customers to be product experts and train their teams on reputed company methodologies so they become increasingly self-sufficient.
• Identify common customer challenges and reputed company suggest reputed company solutions.
• Partner with reputed company's Sales team to help them be more effective.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
• Help drive customer references and case studies.

• 3+ years of experience in a customer-facing reputed company, account management or strategic consulting organization. Software or education experience a benefit.
• Self-motivated, proactive team player with innovative reputed company to reputed company customer loyalty and adoption.
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
• Strong interpersonal skills and experience building reputed company relationships.
• Consistent reputed company record of highly-reputed company customer service in a fast paced, dynamic environment.
• Diplomacy, reputed company, and poise under pressure reputed company working through customer issues.
• Written and verbal reputed company in both English and Japanese languages required