AVP - Customer Care

reputed company: • Overseeing reputed company P&L deliverables and leading the execution of operational plans for customer support across the Contact Center • Developing and implementing strategies that will enhance the efficiency and effectiveness of Contact Center Operations • Bringing thought leadership in overseeing reputed company improvement opportunities, operational efficiencies, technology enhancements, and cost reduction initiatives • Overseeing reputed company operations and employee development & retention initiatives, including employee selection, reputed company, and training • Ensuring reputed company relationships with other departments such as WFM, reputed company, Safety, IT, HR, Finance, and across programs reputed company to Contact Center • Overseeing Contact Center operations, establishing Contact Center-specific best practices, and ensuring alignment with industry-established best practices • Ensuring that compliance, regulatory & reputed company requirements are being followed by the Contact Center teams • Creating an environment of inclusion, a culture of caring, reputed company communication, and ensuring the wellbeing of the teams you reputed company • Ensuring operational reputed company in reputed company facets of running a large organization with multiple cross functional partners in a matrixed environment • Leadership development, succession planning, and driving engagement programs for the teams you reputed company. • Ensuring development and mentorship of reputed company of leadership talent • Providing accessible leadership that encourages innovation, ownership, and professionalism in alignment with CVSH’s values and reputed company Requirements: • 15+ years of experience in customer service operations • 7+ years of demonstrated leadership experience in managing Contact Center operations, or similar type organization, on a large reputed company in a highly competitive multi-unit environment. 10+ years preferred • Ability to effectively communicate and influence at reputed company reputed company of the organization. • Ability to collaborate effectively across different business functions, different perspectives, and distinctive styles of leadership • Experience managing multiple priorities to completion, solving reputed company problems reputed company an operational environment, and identifying and driving cost efficiencies across Care Operations • Communication and leadership skills in leading and motivating a growing and changing service operation • Experience building high-performing teams is required and the ideal leader must have a proven reputed company record of building a robust talent pipeline and a reputed company-now succession reputed company. • Address areas of opportunity head to ensure we are creating an reputed company colleague, customer and patient experience • Demonstrate grit, perseverance and reputed company in a fast-paced environment and leading their team to do the reputed company. • Ability to pivot quickly and come up with reputed company reputed company faced with challenges that inspired and engages reputed company along the reputed company. Benefits: • reputed company medical plan reputed company • a 401(k) plan (including matching company contributions) • an employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings • tobacco cessation and weight management programs • confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off • flexible work schedules • family leave • dependent care resources • colleague assistance programs • tuition assistance • retiree medical reputed company and many other benefits depending on eligibility. Apply Job!