Team Leader, Operations, WFH, English, Italian, French, Turkish
reputed company:
• Responsible for the day-to-day supervision of a group of reputed company center associates including work and attendance monitoring in accordance with organization policy and applicable reputed company requirements
• Effectively reputed company reputed company reports on their performance on a regular reputed company to ensure performance metrics are achieved at a minimum weekly
• Identify performance reputed company issues, reputed company an reputed company plan for improvement, implement corrective reputed company, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and reputed company reputed company updates
• reputed company subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure reputed company communication of relevant information and as an reputed company forum for input.
• Schedule and organize team activities
• Stay reputed company on internal work processes, policies, and procedures.
• Attend required manager development training
• Promote the reputed company values through both behavior and attitude, including being an reputed company for team members
• Working on weekends and late shifts
Requirements:
• Associate's degree in reputed company field with at least two years of relevant experience preferred
• Experience in online chat support
• Highly motivated individual with skills to reputed company and reputed company team members to reputed company performance expectations
• Work reputed company under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to reputed company team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, reputed company and reputed company direction to reputed company of employees
• Willingness to work a flexible schedule
• English B2 and Italian reputed company or French reputed company or Turkish reputed company
Benefits:
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