Bilingual Customer Support, Spanish-English

Description: • This is a remote position. • Schedule: Monday to Friday, 12PM to 9PM Eastern Standard Time (Louisville, KY) with 1-hour unpaid break, 40 hours per week • We are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist. • The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices. • Answer inbound phone calls from customers in a professional and courteous manner. • Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem. • Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction. • Escalate complex issues to the appropriate manager or team when necessary. • Document customer interactions and resolutions in our internal system. • Participate in ongoing training to stay current on product knowledge, troubleshooting techniques, and best practices. • Collaborate with team members to share knowledge and continuously improve support processes. Requirements: • Fluent in Spanish and English • High school diploma or equivalent; post-secondary education is a plus • Minimum of 2 years of customer service experience, preferably in a phone-based support role • Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely • Strong active listening skills and the ability to empathize with customers • Proficient in basic computer and internet navigation skills • Technical knowledge in general is required, particularly familiarity with computers, phones, and electronic devices • Automotive knowledge is a bonus but not mandatory, as training on specific devices will be provided • Ability to multitask and manage time effectively in a fast-paced environment Benefits: • HMO coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job Apply Job! Apply to this Job