Senior Product Support Analyst

Job Overview User Acceptance Testing (UAT): • Develop and execute test plans, test cases, and test scripts based on business requirements. • Coordinate with stakeholders to review test objectives and expected outcomes. • Identify and document bugs or issues, and track their resolution with development teams. • Validate functionality, usability, and performance of systems against defined criteria. • Maintain test result records and report findings to project managers. Production (Prod) Review: • Conduct post-deployment checks to ensure system stability and functionality in the live environment. • Monitor and document production issues, analyzing root causes for resolution. • Collaborate with technical teams to address system performance concerns promptly. • Test newly implemented features or patches in the production environment. • Provide status updates and recommend improvements to maintain high-quality system performance. Customer Support: • Analyze and resolve complex customer support tickets escalated to Level 3. • Investigate and identify root causes of technical issues reported by end-users. • Collaborate with development teams to address and resolve software defects. • Perform advanced troubleshooting for system errors and application bugs. • Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams. • Validate fixes and updates in test environments before applying them in production. • Recommend process improvements based on recurring issues or patterns. • Ensure timely communication with stakeholders on ticket status and resolution timelines. CANDIDATE SKILLS AND QUALIFICATIONS • Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools. • Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles • Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc) • Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc) • Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review • The ability to meticulously examine test results, document findings, and ensure adherence to quality standards. • Excellent communication skills to effectively work with cross-functional teams • Prior experience in handling escalated support tickets or working in high-level technical support roles. • Detail-oriented with a focus on quality standards. • Technical knowledge of system architectures and scripting. • Experience in automated testing frameworks. If you are a tech-savvy professional with a passion for driving product innovation and have a keen eye for detail, we encourage you to apply for this exciting opportunity as a Senior Product Analyst. Job Type: Contract Pay: $50.00 - $60.00 per hour Schedule: • 8 hour shift • Monday to Friday Experience: • UAT: 8 years (Required) • SQL, JIRA, Swagger, Postman, TOAD, etc: 8 years (Required) • scripting languages: 8 years (Required) • automated testing: 8 years (Required) • Production Support: 8 years (Required) Work Location: Remote Apply Job!