Customer Service Rep

Customer Service Representative We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing and sales support. The job functions would include but not limited to: • Be familiar with QDI’s product set and be able to describe colors, styles, and highlight its features and benefits to customers. • Have a basic understanding of travertine, limestone, and marble and their differences. • Understand the sales process from start to finish and be able to close sales both face to face and over the phone. • Responsible for greeting and assisting customers that come into the office or contact the Company via phone. • Write up customer orders using the Dancik system. • Refer customers to a Sales Representative when they are onsite and available. • Answer all customer questions about products, prices, availability, product uses, and available options. • Service Company’s existing accounts and obtain new accounts whenever possible through direct referrals, and out-bound or in-bound sales calls. • Be knowledgeable of Company’s payment procedures. • Understand QDI’s inventory. Check stock levels and request reorder of materials as necessary. • Assist in completion of customer files, which includes: Client Information Sheet, Tax Exemption Certificate (Form 5000), Credit Card Authorization, and Credit application if required. • Arrange pick-up schedules with operations and outside freight companies. • Coordinate customer material pick-ups with warehouse personnel. • Verify outgoing product counts prepared by the warehouse personnel utilizing the invoice to ensure accuracy. • Compare disputed merchandise with original requisitions and information from invoices. • Keep record of customer interactions and transactions by recording the details in Smartsheet (the Company’s CRM system). • Make recommendations for improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. • Refer unresolved customer grievances to designated departments for further investigation. • Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money and/or adjusting bills after review with management. • Contact customers about billing issues if requested. • Detect discrepancies on records or reports. • Use computers and computer systems (hardware and software) to set-up functions, enter data, or process information. • Observe, receive, and otherwise obtain information from all relevant sources in an effort to provide excellent customer service. • Compile, code, categorize, calculate, tabulate, audit, and verify information or data. • Develop a constructive and cooperative working relationship with other QDI employees and maintain them on an on-going basis. • Develop specific goals and plans to prioritize, organize, and accomplish your work. Once the goals and plans are developed review with your supervisor. • Attend regular CRS training meetings and dedicate yourself to continuous improvement. • Attend industry functions (EX: ASID, NARI) representing QDI while you network with professionals. • On occasion visit accounts not being serviced by Territory Managers to assist with sampling and general customer service. • Be a team player. Successful candidates will have the following: • 3-5 years in a customer service or office manager roles and preferably natural stone industry experience. • Well organized and self-disciplined - Attention to detail a must. • Outstanding customer service skills. • Professional appearance. • Good presentation skills. • Problem-solving skills with the habit of being proactive. • Excellent communication skills both written and verbal. • Team player • Good computer skills including MS Outlook, Word and Excel • Recent college grads encouraged to apply Company Benefits: • Competitive Salary • Full health insurance benefits after 90 days • 401 K • Employee discounts on all QDI materials This is a great opportunity with a rapidly growing, Inc. 5000 company. We are consistently expanding and like to promote from within. If qualified, please respond to this add and submit your resume for consideration. Apply Job!