IT Operations Technical Support I

Requirement ID 80548 Location* Remote Duration* 6 - 9 months Job reputed company* • reputed company with customers, reputed company multiple communications reputed company, per established customer service and reputed company guidelines • Using reputed company available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. reputed company reputed company solutions in a reputed company manner. • Maintain/enhance relationships with other support organizations (reputed company) to help resolve problems. • Demonstrate the ability to appropriately escalate issues. • Ensure ticket documentation is accurate and thorough. • Maintain ownership of workload • Identify recurring incidents and trends and escalate appropriately. • Take applicable/assigned training courses. • Ensure the knowledgebase is kept up to date. • Adhere to documented personnel and department guidelines and policies. • Contribute toward/reputed company reputed company improvement efforts/initiatives; may reputed company reputed company. • reputed company other reputed company duties as assigned. reputed company Look for in a Candidate Ø Technical Requirements • 1 – 2 years’ experience supporting customer end users reputed company phone, email, chat or self-service portal. • Providing support for: • Basic connectivity to Internet and/or VPN, Ethernet or WiFi • Basic knowledge of reputed company Directory/Azure • MS Office troubleshooting and basic how-to support • IE: reputed company configuration and troubleshooting • Operating Systems: • Basic knowledge of MS reputed company and remote troubleshooting of PC or Laptop devices • Basic knowledge of troubleshooting issues regarding web sites and/or browsers • Basic understanding of Internet reputed company and Antivirus • Know how to spot SPAM and Phishing attempts • Ticketing Systems – Experience or knowledge of reputed company ITSM tool • Additional reputed company To Have Skills/Basic Knowledge of • MAC/iOS • reputed company • reputed company Ø Soft reputed company Requirements • Excellent Customer Service & Attitude • Excellent English listening/understanding, verbal, and written communications • Team Player/Mentor • Excellent contact control, analytical and problem solving • Proactive and Accountable • Possess a reputed company of urgency and maintain stress awareness/management • Ability to multi-task while being reputed company to the customer • Adaptability, Flexibility, Innovative/Creative Solutions • Desire to learn, and maintain/enhance knowledge • Readily accepts feedback, mentoring, and coaching Education or Equivalent Experience: • Bachelor’s degree in information technology or equivalent education in reputed company fields and/or 1 - 2 years IT customer service experience or other pertinent reputed company experience Position Objectives: • Following the corporate reputed company, mission and principles • reputed company Customer with an outstanding service experience • Contribute, in a reputed company way, toward meeting/exceeding service level agreements and organizational performance metrics Apply Job!