Senior Manager, Data Operations

Job title: Senior Manager, Data Operations in Spokane, WA at Engie
Company: Engie
Job description: This role will lead the data acquisition operations business, driving innovation through automation and AI while ensuring exceptional service delivery. This role, situated in Operations, will oversee the data acquisition teams and collaborate cross-functionally to optimize processes, improve data quality, and support RDM's broader strategic objectives.Role Responsibilities:

• Drive improvements in data acquisition processes and technologies, with a focus on efficiency, accuracy, and scalability-leveraging AI and automation where applicable.
• Manage and develop the manual data entry, mail room operations and electronic data acquisition teams, setting clear performance objectives and ensuring a high level of client satisfaction with data operations.
• Collaborate closely with the Product, Data, and Innovation (PDI) and Digital teams to prioritize the strategic roadmap to drive efficiency and innovation in data operations.
• Enhance operational systems, workflows, and policies to support the data operations strategic goals-specifically around business process transformation, reporting, and organizational planning.
• Partner with offshore operations leaders to ensure effective coordination, quality standards, and optimization of global data acquisition activities.
• Work with business SMEs to conduct data quality audits, define and monitor KPIs, and drive continuous improvement in data accuracy and reliability.
• Act as a liaison between Client Management, Sales, and Operations, ensuring that evolving client requirements and feedback are translated into actionable plans for the data acquisition teams.
• Mentor and develop team managers, fostering a culture of accountability, collaboration, and continuous improvement across the delivery teams.
• Contribute to the data operationsspecific business continuity and disaster recovery planning efforts as part of the enterprise-wide risk management framework.

Experience and Education:

• Bachelor's Degree required in one of the following fields; Operations, Business, Technology or a related field.
• Master's Degree preferred in one of the following fields; Operations, Business, Technology or a related field.
• 7+ years relevant experience with data acquisition, data management, or operations within financial services, data processing, or a related industry
• 3+ years of people leadership experience; experience leading global teams is preferred
• Demonstrated success collaborating with cross-functional teams (e.g., Product, Digital) on strategic initiatives
• Proven experience driving operational efficiency and implementing automation or AI

Skills and Abilities:

• Strong verbal, written and interpersonal skills.
• Experience with Microsoft Office suite of products
• Familiarity with systems; Salesforce, ADP, and other internal transversal process systems
• Excellent problem-solving and communication skills, with the ability to drive data-driven decision-making.
• Strong leadership and team management skills, with experience leading operational teams responsible for data processing.
• Deep understanding of regulatory compliance in financial data acquisition (e.g., SEC, FINRA, GDPR).
• Proven track record in managing both manual data entry teams and automated data acquisition processes.
• Knowledge of cloud-based data solutions, ETL pipelines, APIs, and OCR technologies.

Physical Abilities:

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.
• Visual Acuity: Ability to view computer screens and read documents for extended periods.
• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.
• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.
• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.
• Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.
• Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.
• Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.
• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements

• Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
• Adjustable ergonomic chair
• Proper Lighting
• Heating, air conditioning and ventilation to create a comfortable environment
• Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
• Traveling off-site to employee and client locations globally, events and vendor meetings is required
• Business travel may be required up to 10% of the time

Benefits at ENGIE Impact:At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.The target pay range for this role is $97,000-$139,150.Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.Business Unit: GBU Energy SolutionsDivision: SRMLegal Entity: ENGIE INSIGHT SERVICES INC.Professional Experience: Senior (experience >15 years)Education Level: Bachelor's DegreeNos valeursL'inclusion et la diversité sont au cœur de notre politique de ressources humaines. Nous assurons l'égalité des chances entre tous les candidats et sommes engagés à créer l'environnement de travail le plus accessible possible.
Expected salary: $97000 - 139150 per year
Location: Spokane, WA
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