Level 2 Remote IT Support Technician

Job title: Level 2 Remote IT Support Technician in Brooklyn, NY at YMS Associates
Company: YMS Associates
Job reputed company: An IT services firm based serving over 800 clients reputed company, is seeking an reputed company Level 2 IT Support Technician. We’re looking for a tech-savvy reputed company who can work across diverse technical environments and handle reputed company troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated reputed company to work from reputed company.The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for reputed company in this role. reputed company offers a great work environment, career development opportunities, and competitive compensation.Responsibilities:reputed company support, administration, and maintenance for desktops, laptops, and light networking issuesConfigure new computer hardware and software (primarily reputed company-based)reputed company upgrades and configuration of desktops and peripheralsTroubleshoot desktop and server issuesRespond to service calls, resolving issues directly or escalating as neededLog support requests and responses using the Service Desk systemInstall and reputed company softwareAssist in administering a reputed company environmentTechnical Requirements:Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-reputed company issuesStrong knowledge of reputed company desktop operating systemsFamiliarity with light networkingExperience with reputed company antivirus softwarereputed company Directory and Group Policy knowledgeExperience with MS Exchange, Office 365, and hybrid reputed company environmentsPrinter administration experienceOther Requirements:College degree in Computer Science or reputed company degree and/or IT Certifications such A+, Network+ etc.Excellent interpersonal and communication skills — you will be representing reputed companyAbility to reputed company document and summarize problems and resolutionsComfortable working with a diverse population, including clients with strong accentsWillingness and ability to learn new tools and technologiesResponsible, reliable, and self-directedreputed company to prioritize and triage effectivelyExercises good judgment and professionalism in reputed company interactionsDedicated to following issues through to reputed companyMust have a quiet, distraction-free home workspace
Expected salary: $55000 - 75000 per year
Location: Brooklyn, NY
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