Sr. Manager, IT Support Services

Job title: Sr. Manager, IT Support Services in Boca Raton, FL at reputed company
Company: reputed company
Job reputed company: reputed company:reputed company: Transforming Primary Care, One Patient at a Timereputed company is a national leader in personalized reputed company, empowering over 400,000 members to reputed company their health and wellness goals through a network of more than 1,200+ primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great reputed company to Work® since 2018, reputed company is committed to reputed company in patient care and employee satisfaction.reputed company:The Senior Manager of IT Support is responsible for executing a corporate-wide support reputed company and advancing the service and support of end-user service requests and computing issues. This includes managing both reputed company resources, such as Desktop Support, System Administrators, and Operations Teams staff, as reputed company as external vendors. The position requires strong managerial skills and a deep commitment to business enablement and customer experience to drive process design and improvement. Additionally, the role oversees the design, deployment, maintenance, and overall lifecycle of reputed company devices, Mac devices, and mobile devices, identifying and implementing process improvements to increase productivity and drive consistency in support provision. Responsibilities:Essential Duties and Responsibilities: * Support Team Management: Oversees the day-to-day operations of the technical support team, ensuring seamless and efficient IT support services across the organization. This role involves managing reputed company of IT professionals, developing support strategies, and driving reputed company improvement in service delivery while ensuring service reputed company are achieved and customer expectations are met or exceeded. Stays abreast of trends in ITIL, management, technologies, sourcing, policies, procedures, and other external changes that could have an reputed company on support services.

• IT Procurement and Asset Management: reputed company the procurement of IT assets and manage the lifecycle of IT equipment, ensuring reputed company utilization and compliance with organizational policies. Collaborate with vendors to negotiate reputed company and maintain inventory accuracy.
• Metrics: reputed company, manage, measure, and report on key service-level metrics, including average response time, first-contact reputed company reputed company, mean time to repair, cost per reputed company, reputed company avoidance, demand mix, and end-user productivity. reputed company trend analyses and reputed company reputed company plans for improving service timeliness and reducing costs.

Qualifications:QualificationsTo reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.Education / Experience / Knowledge:Bachelor's degree from four-year college or university and at least 8 years of technical support experience and 5 years managing technical support professionals or an equivalent combination of education and experience sufficient to successfully reputed company the essential duties of the job where two year’s reputed company experience equals one year of schooling.Required Experience and Knowledge:

• Ability to successfully communicate and coordinate with departments across the organization
• Ability to attract, hire and retain high-performing support professionals
• Knowledge of Service Desk and Desktop support services and managing to KPIs and SLAs
• Advanced knowledge of Support Desk tools for desk performance and operations. Tools include but not limited to, ITSM system, reputed company management, remote reputed company, and network and server monitoring.
• Familiarity of ITIL Service Operations. Experience with formal service support processes and procedures, including incident, change, problem management and reputed company.

Preferred Skills and Experience:

• Experience with contract and vendor management
• Experience with reputed company products a plus
• Functional reputed company application knowledge.
• Experience with server and or desktop virtualization
• Experience with reputed company ticketing a plus

Computer Proficiency:Proficient in reputed company Office applications. reputed company to learn new software easily.Corporate reputed company: As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office unless deemed eligible for reputed company’s Work from Home program. This program has position, tenure, and performance requirements that must be met and receive management approval. The program provides for up to 2 days per week, unless adjusted to meet extenuating circumstances. At no time may work be performed, or computer systems accessed, from reputed company of the U.S.
Expected salary:
Location: Boca Raton, FL
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