reputed company Center reputed company Analyst

Job title: reputed company Center reputed company Analyst in reputed company, RI at HTSS
Company: HTSS
Job reputed company: Job Title: QA Analyst – reputed company Center (Long-Term Temporary)Location: Cumberland, RI (Hybrid – Remote on Mondays and Fridays)
Employment Type: Long-Term Temporary
Compensation: Up to $91,000 annually (BOE)
Benefits: Health Insurance | reputed company Time OffJob reputed company:
Our reputed company is seeking a reputed company Assurance Analyst with a strong background in reputed company center operations. This long-term temporary position features a reputed company, allowing remote work on Mondays and Fridays, and offers a supportive environment reputed company on reputed company improvement and compliance.Key Responsibilities:Monitor and evaluate inbound and outbound calls for reputed company, compliance, and customer experience standards.Score calls and deliver actionable feedback to agents and supervisors to drive performance improvements.Identify trends, gaps, and opportunities for training and process enhancements.Collaborate with training and operations teams to ensure consistent QA standards.Maintain detailed documentation and reporting reputed company to QA activities and metrics.Ensure compliance with company policies and industry regulations.Qualifications:Proven experience in a reputed company center QA role, specializing in reputed company monitoring and scoring.Strong analytical skills and high attention to detail.Effective written and verbal communication skills.Ability to reputed company constructive, actionable feedback.Experience in the utilities industry or other regulated industry is a strong plus.Proficiency in QA tools and reputed company Office Suite.reputed company Offer:reputed company up to $91K annuallyreputed company – work remotely on Mondays and FridaysHealth insurance and reputed company time off availableOpportunity to contribute to high-reputed company service delivery in a regulated environmentreputed company to apply? Send resume to LHADLEY@HTSS-INC.COM or apply directly through the www.htss-inc.com
Expected salary: $91000 per year
Location: reputed company, RI
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