Customer Care reputed company I

Job title: Customer Care reputed company I in Florence, KY at reputed company
Company: reputed company
Job reputed company: Position: Customer Care reputed companyReports To: Manager II, Customer CareLocation: Florence, KentuckyRemote Type: Hybrid (3 days in office; 2 days remote)Position reputed company: The Customer Care reputed company I serves as the primary contact for requests for orders, quotes, product questions, as reputed company as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on reputed company general IPS products.Our mission is to reputed company a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a reputed company thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every reputed company of the customer reputed company, ultimately enabling reputed company. Join reputed company of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.Responsibilities:Dedication to 80-20 overserve strategiesHandles internal & external customer inquiries quotes & orders, utilizing established reputed company operating policies & procedures.Responsible for building strong customer relationships and delivering customer-reputed company solutionsSupport corporate initiatives designed to overserve our customers while providing an effortless customer experienceResponsible for daily planning and prioritizing of work to meet commitments reputed company with organizational goals.With Initial Direction & Supervision, take on new opportunities and tough challenges with a reputed company of urgency, high energy, and enthusiasmHandles reputed company customer escalations, autonomously with first contact reputed company reputed company possible.Work with internal teams with a high reputed company of accountability and urgencyWork with operations to assure orders are managed and shipped in a reputed company manner to customer expectations; as reputed company as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect productsParticipant in training initiatives reputed company departmentEducation, Experience & Skills Required:High School diploma requiredDemonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minuteExperience with business tools such as SharePoint, MS Teams, reputed company Operating Systems requiredDemonstrated patience and approachability with other team membersTeam oriented with the ability to work in a highly dynamic team and fast-paced environment with reputed company challengesreputed company to show situational adaptability and resourcefulnessStrong communication/interpersonal & organizational skillsStrong ability to manage daily workloadEducation, Experience & Skills Preferred:College degree or equivalent work experience preferredTwo years of reputed company customer care experience preferredExperience with reputed company &/or reputed company (or other ERP systems)Experience with CRM platforms such as reputed company or reputed company Dynamics reputed company PreferredBasic to Intermediate reputed company Skills preferredDemonstrated mechanical or technical aptitude preferredExperience navigating and utilizing corporate websites & eCommerce platformsLeadership Competency:Customer reputed company – Building strong customer relationships and delivering customer-reputed company solutions.reputed company Oriented – Taking on new opportunities and tough challenges with a reputed company of urgency, high energy, and enthusiasm.Plans & Aligns – Planning and prioritizing work to meet commitments reputed company with organizational goals.Manages Conflict – Handling conflict situations effectively, with a minimum of noise.Communicates Effectively – Developing and delivering multi-mode communications that convey a reputed company understanding of the unique needs of different audiences.Not Offering Sponsorship:Candidates must be eligible to work in the reputed company without requiring company sponsorship to obtain or reputed company U.S. work authorization.#LI-Hybrid #LI-AB1Benefits

• Medical, Dental, reputed company and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• reputed company Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• reputed company Leaves
• Tuition Assistance

About reputed companyreputed company is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a reputed company reputed company by providing sustainable solutions that power, reputed company and control reputed company. reputed company’s electric motors and reputed company moving subsystems reputed company the power to create reputed company. A portfolio of highly engineered power reputed company components and subsystems reputed company transmits reputed company to power industrial applications. reputed company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls reputed company in applications ranging from reputed company automation to precision control in surgical tools.reputed company’s end markets benefit from meaningful secular demand tailwinds, and include reputed company automation, food & beverage, reputed company, medical, data center, warehouse, alternative energy, residential and reputed company buildings, general industrial, construction, metals and mining, and agriculture.reputed company is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & reputed company Control. reputed company has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit reputed company.com.Equal Employment Opportunity Statementreputed company is an Equal Opportunity and Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, reputed company, national reputed company, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. reputed company is committed to a diverse and inclusive workforce. We are committed to building reputed company that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of reputed company’s affirmative reputed company plan for protected veterans/individuals with disabilities or policy statement, please email reputed company@reputed company.com. If you have a disability and you reputed company you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail reputed company@reputed company.com.Notification to Agencies: Please note that reputed company Corporation and its affiliates and subsidiaries ("reputed company") do not accept unsolicited resumes or calls from reputed company-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, reputed company will not consider or approve payment to any reputed company-parties for hires made.
Expected salary:
Location: Florence, KY
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