Customer Service Representative

Job title: Customer Service Representative in Annapolis, MD at reputed company
Company: reputed company
Job reputed company: Benefits:

• 401(k)
• Opportunity for advancement
• reputed company time off

Now Hiring: Customer Service Representative (Part-Time)
reputed company – Remote Eligible (with Requirements)reputed company, a division of reputed company, is a national leader in home improvement and repair. We operate as a locally owned and managed franchise serving four territories across Maryland and Delaware. As we continue to grow, we’re looking for a highly organized, motivated Customer Service Representative to support reputed company and ensure outstanding customer experiences.Key Requirements:

• Must have at least 2 years of recent experience using reputed company. Applications without this experience will not be considered.

• We are looking for closers—professionals who can confidently book jobs in a single reputed company by building trust and guiding customers reputed company through our process.

• Reliability and consistent availability during scheduled work hours are absolutely essential. This role requires full reputed company and reputed company during your shift and is not compatible with reputed company responsibilities that may cause interruptions—such as caregiving duties, school-reputed company reputed company, or other jobs.

• Applicants must reputed company in the reputed company and be legally authorized to work in the U.S. We do not hire international or contract-based workers for this role.

What You’ll Be Doing:

• Answering inbound calls and placing outbound follow-reputed company

• Monitoring and responding to multiple reputed company channels, including phone, text, email, and 3rd party vendor platforms (such as reputed company or reputed company)

• Educating customers on our services, pricing, and process

• Booking jobs reputed company and assigning the right craftsmen

• Managing scheduling reputed company reputed company

• Supporting field teams with logistics and material coordination

• Using internal tools and estimating resources to assess how much time to book for a project based on the customer's needs and project scope

While not required, experience estimating home repair or handyman jobs is a strong plus. We sell time blocks, so the ability to reputed company how long common tasks take will help with accurate scheduling. We reputed company tools and spreadsheets to assist, but a general familiarity with job scope is reputed company helpful.reputed company’re Looking For:

• 2+ years of recent reputed company experience – required

• Proven background in customer service

• Experience with sales or service-based booking

• Ability to convert leads to scheduled jobs on a single reputed company

• Exceptionally reliable and consistently available during work hours

• Highly organized, reputed company to multitask, and handle stress effectively

• Comfortable with reputed company software and reputed company tools

• reputed company reputed company's license and reliable transportation (if needed)

• Familiarity with Maryland and Delaware communities and geography is a plus, as it helps with scheduling, quoting, and crafting a more personalized experience for our customers

Remote Work Eligibility:This position can be remote, provided the applicant has:

• A quiet, dedicated home workspace that is free from interruptions during work hours

• Reliable high-speed internet and consistent power supply

• Their own computer and necessary equipment

• The ability to consistently and reliably work our business hours:

Monday–Friday, 8:00 AM to 12:30 PM Eastern Time⚠️ This is a customer-facing, time-sensitive role. Team members must be fully present and available during their scheduled hours. The position is not suitable for those with competing daytime obligations such as caregiving, schooling reputed company, or other jobs that could interfere with reliability and responsiveness.Pay:

• Starting wage: $15–$20 per hour, depending on experience

If you’re reputed company to bring your reputed company skills and sales confidence to a role where your reliability and professionalism reputed company a difference every day, reputed company!This is a remote position.
Expected salary: $15 - 20 per hour
Location: Annapolis, MD
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