Apply Now: Customer Service Project Manager
Role Snapshot:
- Start Date: Immediate openings available
- Position: Customer Service Project Manager
- Location: Remote
- Company: Workwarp
- Compensation: a competitive salary
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Advanced Personnel Resources is recruiting professionals for a new Customer Service Project Manager position with our High Point, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience within the... furniture industry is highly preferred. Hours: Monday-Friday 8am-5pm Pay: $20-$24 per hour Responsibilities  Identify and assess customers needs to achieve satisfaction  Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Meet personal/customer service team sales targets and call handling quotas  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Keep records of customer interactions, process customer accounts and file documents  Follow communication procedures, guidelines and policies  Take the extra mile to engage customers Skills  Proven customer support experience or experience as a client service representative  Track record of over-achieving quota  Strong phone contact handling skills and active listening  Familiarity with PM systems and practices  Customer orientation and ability to adapt/respond to different types of characters  Excellent communication and presentation skills  Ability to multi-task, prioritize, and manage time effectively  High school degree  Hospitality Industry Experience  QuickBooks experience preferred Apply Job!Â
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