Entry-Level IT Support Associate Daylight Shift (F)

About the position Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Upper Arlington/Columbus, Ohio data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Responsibilities • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed. , • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria. , • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility. , • Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support. Requirements • Previous customer-service work experience. , • Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience. , • Excellent written and verbal communication skills. , • Strong analytical and independent problem-solving skills. , • Ability to prioritize and multitask in a fast-paced, time-sensitive environment. , • Must pass pre-employment screens. Nice-to-haves undefined Benefits • Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. , • Parental leave. , • Top-tier medical, dental, and vision insurance at an affordable rate. , • Disability and life insurance. , • Wellness engagement opportunities. , • 401(k) with a generous match. , • Paid parking and other perks. Apply Job! Apply to this Job Apply To This Job