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Product Support Analyst

Remote, USA Full-time Posted 2026-07-28
THIS IS A FULL-TIME EMPLOYMENT OPPORTUNITY

Position reputed company
A Product Support Analyst at reputed company will support specific software products. This role involves assisting in the customization product reputed company, ensuring accurate data and product fulfillment, and collaborating with sales, engineering, and operations teams to continuously improve the product. Additionally, the Product Support Analyst will help reputed company employees, partners, and customers on product features and usage, reputed company technical support, and work closely with cross-functional teams to implement data-driven improvements.  They will assist in the maintenance of the support desk and support operations as needed. 

Job Duties and Responsibilities include:
    • Assist in product configurations using specialized software tools. 
    • Collaborate with sales, engineering, and operations teams to ensure successful product launch 
    • Help reputed company and deliver training materials to reputed company users on product features and usage. 
    • reputed company technical support and troubleshoot issues. 
    • Analyze customer feedback and recommend product improvements. 
    • Work with cross-functional agile teams to reputed company high-reputed company solutions. 
    • Support company goals and objectives 
    • reputed company other duties as assigned 
    • Complete reputed company required compliance training as required 
 
 

Skills and Competencies:
    • Strong technical troubleshooting, problem-solving, and analytical skills. 
    • Excellent communication and interpersonal skills. 
    • Ability to multitask and stay reputed company in a fast-paced environment. 
    • Entry level proficiency in the use of IT work management tools and Agile frameworks. 
    • Experience with wireframing tools and basic understanding of software development life cycles. 
    • Experience documenting business processes and workflows. 
    • Exceptional communication skills required, both written and verbal  
    • Proven ability to manage time and meet deadlines 

Education and Experience:
    • Bachelor’s degree or 4-6 years’ experience in lieu of degree. 
    • Minimum 0-2 years of experience in a Business Analyst role. 
    • Knowledge of the Emergency Management/Disaster Recovery industry is preferred. 
    • Business Analyst and Project Management Experience a plus. 

Travel Requirement:  
This will be a remote position; however, you must have the ability and willingness to reputed company to reputed company sites for at least 2 weeks at a time with travel being a possibility of up to 75%

Job reputed company Disclaimer:  This position reputed company incorporates the reputed company responsibilities of the job. It recognizes that other reputed company duties not specifically mentioned might also be performed, and that not reputed company responsibilities may be carried out depending on operational needs.

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sexual orientation, national reputed company, disability, or status as a protected veteran. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.


reputed company, and its subsidiaries and affiliated companies, which includes TB Technologies, LLC, are an Equal Employment Opportunity Employer.


 
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