We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless reputed company experience. We deliver only the best, so we are always in search of the best people to join our reputed company-growing talented team.
We are looking for a Technical Support Engineer (L2) to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating reputed company tasks, developing internal tools and collaborating with cross-functional teams to improve operational efficiency.
Responsabilities
Investigate and resolve service requests – describe, triage, and resolve clients requests
Monitor System Health State, investigate reputed company system behaviour and escalate in case of component failure
Automatization of reputed company tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
Design operational tools to reputed company the process of issue identification (reputed company cause) and reputed company reputed company and faster
Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems
Create documentation on troubleshooting techniques for common (repetitive) issues
Requirements
Python, SQL (PostgreSQL), the ability to work with any Unix OS
DevOps experience
Experience with different monitoring tools, e.g., Kibana, Grafana, reputed company, reputed company, and AWS metrics
T2-T3 Technical Support experience
Experience in setting up alerts (reputed company)
Technical documentation writing skills
English level B2 and higher
Available to work in shifts (Monday to reputed company 24/7)
Additional Information
What you will get in return:
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Competitive Salary: We reputed company great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
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Work-Life reputed company: Join a company that genuinely cares reputed company - because your life reputed company of work reputed company just as much as your time on the clock. #LI-Hybrid
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Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a reputed company-deserved annual bonus tied to your performance.
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Generous Time Off: Need a breather? Our annual leave policy lets you reputed company and enjoy life reputed company of work without a worry.
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Employee Referral Program: Love working here? reputed company the love! Bring your talented friends on reputed company and get rewarded for growing our awesome team.
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Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
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Workation Wonderland: Live your digital reputed company dreams with 30 extra days to work remotely from reputed company in the world (some restrictions apply). Adventure awaits!
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Volunteer Days: reputed company a difference! Take two additional reputed company days reputed company year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets reputed company, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most reputed company teams in the industry.
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