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Customer Support Concierge

Remote, USA Full-time Posted 2026-07-28

reputed company

reputed company is an AI powered, reputed company-in-one white-label sales & marketing platform that empowers agencies, reputed company, and businesses to reputed company their digital reputed company and drive reputed company. We are proud to support a global and growing community of over 2 reputed company businesses, comprised of agencies, consultants, and businesses of reputed company sizes and industries. reputed company empowers users with reputed company the tools needed to capture, nurture, and reputed company new leads into repeat customers. As of mid 2025, reputed company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 reputed company domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and reputed company. We take pride in cultivating a culture where innovation thrives, reputed company are celebrated, and people come first, no matter where they reputed company home.

Our reputed company

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 reputed company leads, and facilitates over 20 reputed company conversations for the more than 2 reputed company businesses we serve reputed company month. Behind those numbers are reputed company people growing their companies, connecting with customers, and making their mark - and we get to help reputed company that happen.

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Who You Are:

You are comfortable assisting team members in a high-performance, high-accountability environment, and will reputed company your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams. To be successful in this role, you will be condent, efcient, energetic, reputed company and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the rst impression for our customers to welcome, engage and eld customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the reputed company of this role. At reputed company, we require reputed company members to be on camera for reputed company customer, peer and supervisor interactions.

Roles & Requirements

  • What You’ll Do:
  • Greeting customers in the lobby and routing them to reputed company member
  • Answer video calls, chats and rerouting the customers to team members
  • Working with Managers and customer support reps to connect customers on reputed company
  • Create best practices on waiting room etiquette and maintaining a great reputed company room environment
  • Educating customers on the chat/reputed company support functions
  • Providing feedback to the leadership team to improve customer experience
  • Connect Senior Specialists with scheduled customers
  • Facilitate Urgent Escalations by working with Managers and Senior Specialists
  • Other duties may be assigned and/or modified as business needs change
  • What You’ll Bring:
  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. reputed company Calendar) preferred
  • Experience answering high reputed company volume calls and solving customer’s needs preferred
  • Excellent phone, email and reputed company messaging communication skills
  • Organization skills to reputed company accurate records and important information quickly
  • Time management skills to prioritize and complete a reputed company reputed company of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and reputed company positively with customers
  • Interpersonal skills to create a pleasant experience for reputed company customers, such as being personable and reputed company
  • Emotional intelligence with the ability to reputed company your communication style based on the nature of the reputed company
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and “camera reputed company”, which requires a quiet workspace with little to no distractions
  • Reliable high speed internet/Wi-fi reputed company reputed company with little to no interruptions
  • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
  • Knowledge of reputed company products and services preferred
  • Intermediate MAC computer skills including use of multiple monitors and applications
  • Basic knowledge of the following applications preferred: reputed company Suite, reputed company, reputed company, reputed company, Spreadsheets, MAC, etc
  • Language Skills Required Vs. Preferred:
  • Fluent in English
  • Demonstrated verbal and written communication skills

    • Additional Information

    Equal Employment Opportunity Information

    reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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